Police Clerk

Description

Join the Livermore Police Department as a Police Clerk! Click here for more information.

Testing Process

The testing process consists of the following phases: keyboard proficiency test and interview panel. Keyboard proficiency tests must have a passing score of 35 words per minute. Candidates are advised to attach a keyboarding verification certificate to their application or will be required to take the City of Livermore's online keyboarding test. Keyboarding verification certificates must meet the set criteria to be acceptable:

• Indication of a 5-minute timed test
• Official logo or letterhead of the certifying agency, including the contact name and phone number of the test administrator (Online self-tests are not acceptable)
• Date of the test (test must be taken within the past 12 months of application submission date)
• Gross Words Per Minute (GWPM)
• Number of errors in the entire test
  
  

Those that receive a qualifying score for the keyboarding proficiency test may be invited to an interview.

DEFINITION

Under supervision, the Police Clerk performs all clerical functions and procedures to provide records support service to the Police Department; provides customer service to citizens at the front counter and over the telephone; and performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

Positions in this classification perform a variety of record and report related assignments following standardized procedures. The Police Clerk is expected to exercise independent judgment in the performance of duties with minimum of supervision, staff the front counter, and is expected to provide courteous, expedient, and efficient service to the public. Adequate performance requires knowledge of department procedures, various city, county, and state codes and the ability to choose among a number of alternatives in solving routine problems.

SUPERVISION RECEIVED

Supervision is provided by the Supervising Police Clerk with direction provided by the Senior Police Clerk and other chain of command staff.

SUPERVISION EXERCISED

None.

Examples Of Important And Essential Functions

Public Counter/Telephone Duties

Greets the public at the front counter; provides assistance or directs individuals to proper department or personnel; accepts payments in the form of cash, checks, and credit cards for miscellaneous police services; informs the public about departmental operations and the availability/services of referral agencies; answers incoming business lines and assists callers; calms upset or irate individuals, in person and over a telephone and ascertains information to determine how best to proceed; directs/screens calls to appropriate agency, department, or personnel; obtains complete information regarding the circumstances of calls for service; and uses a concise, logical method to input non-emergency calls for service into a computer aided dispatch system.

General Office Duties

Enters data from police reports into automated record system; distributes copies of completed reports and attachments to proper destinations; directs various case reports, forms, and correspondence to appropriate files or person(s); maintains accurate, up-to-date files; files all materials in alphabetical, chronological, or numerical order; purges files of outdated material and prepares reports for microfiche; opens and distributes inter-departmental and U.S. mail; inputs and accesses information to automated law enforcement systems; compiles statistics and reports; processes traffic citations; may provide direction and training to temporary employees and volunteers; and performs other duties as assigned.

Job Related And Essential Qualifications

Demonstrated Knowledge of :

Modern office practices and procedures; operation of office equipment; proper English usage, diction, spelling, grammar, and punctuation; alphabetical, chronological, and numerical filing systems; computer operating systems and software applications; and effective interpersonal communication techniques.

Demonstrated Skills To

Analyze situations quickly and make sound decisions in emergency and routine situations; follow oral and written instructions; relate effectively to co-workers, supervisors, department personnel, and the public; use patience, courtesy, and tact when relating with the public; effectively communicate both orally and in writing; perform two or more tasks concurrently; read and retain information; meet the City's keyboarding proficiency standards (35 net wpm); utilize computers and computer software to perform word processing, spreadsheet, and specialized functions; and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public.

Ability To

Effectively apply the required knowledge and skills in the daily performance of assigned duties; develop solutions, within established guidelines, using initiative, tact, and good judgment; remain flexible and adapt to changing conditions; and read, comprehend, and interpret policies, procedures, laws, ordinances, and regulations.

Experience, Education, And Training Guidelines

Any combination of experience, education and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be:

Experience : Two years of experience performing general clerical work which included word processing, data entry, and extensive public contact in person and on the telephone. Experience working in a police department is desirable.

Education : Equivalent to graduation from high school supplemented by keyboarding/word processing and business/public relations courses.

Training : Any recent training such as academic courses and certification programs which are relevant to this job classification.

Certification : Possession of a Certificate of Basic Records Course Completion awarded from a POST accredited presenter is required within 2 years of employment.

License : May require the possession of a valid California driver's license with a satisfactory driving record as determined by the City.

Other Requirements : Willingness and ability to work shifts, holidays, weekends, and scheduled and emergency overtime; be available for call back as required; attend classes, seminars, and workshops during work and non-work hours as required; wear a uniform; and comply with department grooming standards.

Special Requirements : Documented verification of achieving the City's keyboarding proficiency (35 net wpm) is required at time of application. Essential duties require the mental and/or physical ability to converse over the telephone and in person; detect when a person is speaking with varying degrees of emotion; read computer monitors, fine print, charts, graphs, and maps; discern colors; use a computer keyboard; bend, stoop, stretch, and reach; sit for long periods of time; and safely lift and maneuver office supplies and equipment weighing up to 25 pounds.

Additional Information

Non-Exempt.

CITY OF LIVERMORE

Benefits Summary

Association of Livermore Employees

Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 1/2024

MOUTERM

10/01/2021 - 09/30/2025

SCHEDULED INCREASES

10/11/2021 2.0% + $725.40/year

10/10/2022 3.5% + $754.56/year

10/09/2023 2.5% + $777.36/year

10/07/2024 2.0% + $796.80/year

CAFETERIA PLAN (MEDICAL, DENTAL & VISION)

$1,950/month towards medical, dental, and vision; unused balance paid in cash to employee.

BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)

FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid

$1,000 dependent coverage, ER paid

EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings).

LONG TERM DISABILITY (LTD)

ER paid

60% of base monthly earnings to $5,000/month max. (180 day waiting period)

PERS

New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.

Classic PERS Misc Member - 2% at 60

• Member Rate = 7% EE paid
• Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit
  
  

New PERS Misc Member - 2% at 62

• Member Rate = 7.5% EE paid
• Employer Rate = 34.43%ER paid (includes unfunded liability; FY23/24)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit
  
  

MEDICARE (Hired after 3/31/86)

EE paid 1.45%

ER paid 1.45%

RETIREMENT HEALTH SAVINGS (RHS)

ER contribution of 4% of base pay into RHS account.

VACATION ACCRUAL

Years of ServiceTotal Accrual Per Year

180.6 hrs

2-5120.12 hrs

6-10135.98 hrs

11-15160.94 hrs

16-19180.18 hrs

20+192.4 hrs

Prorated for part-time EE.

Maximum accrual: 340 hours

HOLIDAYS & HOLIDAY-IN-LIEU PAY

Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay.

Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period

SICK LEAVE ACCRUAL

96.2 hours/year

Pro-rated for part-time EE

Sick Leave Usage

• FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual.
• PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours
• BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle.
  
  

FUNERAL LEAVE

3 regularly scheduled workdays max for immediate family.

PERSONAL LEAVE

Full-Time: 16 hours per year

Pro-rated for part-time EE.

PREGNANCY LEAVE & FMLA/CFRA

EE may use accrued leaves in compliance with City Rules & Regs

Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act

DEFERRED COMPENSATION 457(b)

ER contributes $75 per pay period, with required matching of $75 by EE

2024 Maximum

Normal = $23,000

Age 50+ = $7,500

Catchup Limits = $46,000

Voluntary EE Participation

SECTION 125 PLAN

No ER contribution

2024 Maximum

Dependent Care*: Up to $5,000/year -- *See IRS Pub #503

Unreimbursed Medical: Up to $3,200/year

• Pre-tax Health Care Premiums
• FSA's for Dependent Care
• Unreimbursed Medical Expenses
• Other options offered by plan administrator
  
  

UNIFORM ALLOWANCE

$850 per year/ paid in equal amounts per pay period

For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist.

SAFETY SHOE ALLOWANCE

Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots.

PRESCRIPTION SAFETY GLASSES

Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries.

SHIFT DIFFERENTIAL

EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m.

EQUIPMENT OPERATION

Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day.

STANDBY PAY

2 hours straight-time for standby on regularly scheduled work day

3 hours straight-time for standby on regularly scheduled days off and fixed City holidays

CALL BACK PAY

3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE.

WORK IN A HIGHER CLASS

If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification.

COURT PAY/COURT CANCELLATION PAY

If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift.

SUPPORT SERVICES TRAINING OFFICER PAY

$90/pay period for full pay period while assigned.

BILINGUAL PAY

$60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job.

$35/pay period for conversation level as certified by Department Head and approved by Admin Services Director.

TELEPHONE PAY

20 minutes and for each minute exceeding 20 minutes at OT rate.

CELL PHONE ALLOWANCE

Standard = $40/month (if authorized)

See Administrative Regulation 36 for details.

COMMERCIAL DRIVERS' LICENSE PAY

$35/pay period with valid CA Commercial Driver's License and valid DOT medical card.

OT COMP & COMP TIME OFF

OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out.

TUITION REIMBURSEMENT

75% reimbursement fortuition & books

For undergraduate studies, $4,000 FY max; $16,000 lifetime max

For graduate studies, $5,000 FY max; $10,000 lifetime max

LICENSES & CERTIFICATIONS

100% reimbursement for required licenses and certifications

EMPLOYEE ASSISTANCE PROGRAM

Three (3) sessions per incident per family member. Unlimited telephonic consultations.

FLSA WORK PERIOD

168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week.

For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight,

ending 7 days later on Saturday at 11:59 p.m.

PAY PERIODS

26 pay periods per year

Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees.

ER = Employer

EE = Employee

FT = Full-Time

PT = Part-Time

Closing Date/Time: 11/13/2024 12:00 PM Pacific