Academic Research Application Analyst I

Job Description

Under the guidance of the Manager or Technical Lead, the Application Analyst I is responsible for the configuration and maintenance of software applications supporting research workflow and/or business operations. The Application Analyst I is vital in gathering and documenting end user requirements, configuring system changes in the test/dev environments and executing testing prior to changes in the production environment. The Application Analyst I partners with the application team while working collaboratively with our customers to bring cutting edge technology to the department and ensuring that our customers are satisfied. The Application Analyst I will work closely with the Manager and Technical Lead in the coordination of new projects from development to successful implementation. This role will interface with all areas of Information Technology and Services and will ensure that their team interfaces with all other ITS teams to keep our customer and our patients as our number one focus.

Education/Experience

: Associate's degree or equivalent combination of education, certification, and experience.

REPORTS TO

: Manager of Research Applications Manager

LICENSURE, CERTIFICATION, and/or REGISTRATION

: Achievement of applicable system training/proficiency within 6 months.

Essential Functions

:

• The Research Systems Analyst is part of a team of Technology professionals supporting all Research Related Systems from technical platforms and programs that deliver significant business value and its customers.
• The Research System Analyst partners with internal stakeholders to analyze problems and data; and help develop requirements for technology solutions.
• This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement.
• This position works across department and functional lines on a variety of programs that range in scope, risk and complexity.
• Accomplishes information systems and organization mission by effectively capturing business requirements, map processes, and develop functional specifications in support of business priorities.
• Defines application problem by conferring with key stakeholders, evaluating procedures and processes.
• Perform testing and process changes through the organization as needed.
• Provide technical support for end users, opening, updating, and closing Help Desk Tickets
• Experience with Databases (SQL, Oracle), Java Script, HTML
• Supports Academic Enterprise by attending Change Board, On Call Rotation, documentation management, etc.
• Position is Remote with some onsite meetings as necessary.
• Perform other duties as assigned.
  
  
  

Skills & Qualifications

:

• Knowledge of IT or knowledge of a healthcare setting.
• Knowledge of Academic Research a plus
• Experience with Huron Research Suite (IRB, IACUC, COI, Grants, Agreements, ECC), Advarra OnCore, Advarra EDC, Florence E-Binders, etc. (Preferred, but not required)
• Excellent interpersonal and communication skills (verbal and written) with an emphasis on customer service
• Ability to work in a fast-paced work environment while maintaining a high level of quality
• Demonstrated ability to take direction from management
  
  
  

WORK ENVIRONMENT:

Fast paced with long hours as needed based on business requirements.

Physical Requirements

:

Amount of time spent performing the following activities:

0% 35% 65%

to to to

35% 65% 100% N/A Activity

x Standing

x Walking

x Sitting

x Bending

x Reaching with arms

x Finger and hand dexterity

x Talking

x Hearing

x Seeing

x Lifting, carrying, pushing and or pulling:

x

20 lbs. maximum

x

50 lbs. maximum

x

100 lbs. maximum

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About The Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always