Community Manager

Job Details

Job Location

Greenville, NC - Greenville, NC

Position Type

Full Time

Salary Range

$60,000.00 - $60,000.00 Salary/year

Description

We are looking to hire an efficient, organized, and outgoing Community Manager. This role will report directly to the Regional Manager and will be fully accountable for the day to day operations of the property. The Community Manager position will be responsible for maintaining the physical assets and enhancing the financial performance of the community, creating an attractive, welcoming, desirable and safe community that embraces all qualified applicants, leads a diverse staff, ensuring adequate training and professional growth opportunities for all personnel, as well as general property administration.

The Community Manager should maintain an excellent customer service relationship with residents and property owners, responding to inquiries or concerns in a prompt and courteous manner.

Responsibilities:

• Ensures a high-level of communication with current and prospective residents, maintaining effective, professional and compassionate resident relations
• Participates in the development of budgets, and works collaboratively to ensure that expenditures are in accordance with the budget
• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies and Procedures Manual.
• Maintain accurate records of all community transactions e.g. rent rolls, delinquency reports, move-in/move-outs, etc.
• Ensure that all rents and late fees/check charges are collected, posted and deposited.
• Generate necessary legal action, documents and process in accordance with state and company guidelines.
• Provide vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that invoices are submitted to the corporate office for payment in a timely manner.
• Ensure property is rented to capacity by implementing creative marketing strategies and developing a top performing team of leasing professionals.
• Oversee or manage all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed.
• Communicates all problems and makes recommendations to supervisor.
  
  
  

Requirements:

• Must have PM or PMIC license.
• 2-5 years property management experience required.
• Experience in accounting and PMS systems such as Resman preferred.
• Must have Section 8 knowledge.
  
  
  

Qualifications

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.
  
  
  

Competencies:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.