Dental Outreach Specialist

Do you enjoy public speaking and building business-to-business relationship? If so, this is a great opportunity for you, especially if you enjoy working in the field and local travel!

Summary The primary role of the Dental Outreach Specialist is to support the Operations and Marketing Department in promoting CHOICE Healthcare Services regionally to directly generate new leads and drive new patient growth. Through regional marketing activities and community outreach efforts for CHOICE Healthcare Services offices on relevant dental topics and scheduling new patients. Primary responsibilities include but are not limited to grassroots community and business-to-business outreach, and brand representation at public events.

Pay Range $18.50-$24.00 (Based on experience) This position is eligible to earn monthly bonuses.

CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

REGIONAL OUTREACH INITIATIVES

• Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.
• Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.
• Support community outreach efforts to targeted demographics and patients’ segments by planning, scheduling and delivering community engagement opportunities.
• As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors
• In partnership with regional clinics, identify and engage with area general practitioners to promote the company’s services and establish new patient referral streams.
• Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).
• Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.
• Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children’s CHOICE Healthcare Services.
• Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.
• Track leads generated via outreach efforts and analyze efficacy and return on efforts.
• Complete ad hoc projects per needs of management and team.
• Support regional growth goals for new patient appointments by
• Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.
• Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.
• Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.
• Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.
  

MARKETING OPERATIONS SUPPORT

• Support audit of assigned offices to ensure compliance with brand guidelines.
• Understand and comply with ethical, legal and regulatory requirements applicable to industry.
• Actively review metrics and update data in advance of monthly marketing reports.
• Coordinate regional marketing collateral needs and maintain organized marketing inventory.
• Maintain and update assigned areas of responsibilities per Marketing Task List.
• Review data for referral reports.
• Collaborate with clinic teams for existing patient retention efforts.
• Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.
• Prepare and deliver drop-off outreach promotional kits and gifts as directed.
• Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.
  
  
  

Education and/or Experience

• High school diploma or equivalent
• Demonstrated experience and success in outreach to communities.
• Community mobilization and/or volunteer recruitment and management experience.
• Strong public speaking experience.
• Bilingual in Spanish is highly preferred
• Ability to represent company at specified campaigns/initiatives as assigned by management.
• Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.
  
  
  

Travel This position requires travel to target patient populations areas to represent regionally at relevant community events. Reliable transportation is a requirement.

Certificates, Licenses, Registrations A current driver’s license and proof of auto insurance are required.

Healthcare Call Center Representative

Summary The Call Center Representative (bilingual in Spanish preferred) supports patients contacting CHOICE Healthcare Service for patient care related inquiries. This includes new patients who would like to establish care or existing patients with specific or general care needs. This position provides best-in-class customer service and communications via multiple channels and platforms and serves as back-up support for clinic calls and other tasks as assigned.

Position is 100% remote and we provide equipment and ongoing support.

Hours of Operations

• Monday-Friday 700am-700pm MST
• Saturday 900am-500pm MST. All representatives are to work 1 Saturday a month.
  
  
  

Seeking candidates that live in Pacific and Mountain time zones.

What we provide to you as a CHOICE teammate

• Care for your wellbeing and work-life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package
  
  
  

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer high volume of incoming calls and place outbound calls using established service standards, phone/email/chat etiquette, and communications scripts, and respond to patient inquiries as they relate to healthcare services.
• Act as primary point of contact for patients via phone, email and chat systems demonstrating high levels of comprehensive customer service as a Brand Ambassador to nurture and build long-lasting relationships built on trust and exceptional customer service.
• Determine how best to handle the phone calls, emails, and chat messages, and take necessary action with the goal to convert calls to scheduled appointments for CHOICE clinics.
• Review insurance eligibility for applicable callers when scheduling appointments or communicate with the virtual benefits team to verify eligibility as appropriate per protocol.
• Verify that all information is accurate and updated at each patient contact point.
• Contact and schedule referral patients with high levels of comprehensive customer service and follow-up with referral partners as appropriate to maintain positive relationships and efficient patient information transfer.
• Document in patient management system and shared tracking files the results of contact.
• Maintain strict patient/client confidentiality at all times.
• Direct contacts (non-patient care-related communications) to the appropriate person or department.
  
  
  

Education and/or Experience

• High School diploma or equivalent
• Bilingual in Spanish, preferred
• 1+ years of customer service experience, preferably in a call center environment
  
  
  

Essential Duties and Responsibilities include the following. Other duties may be assigned.

REGIONAL OUTREACH INITIATIVES

• Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.
• Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.
• Support community outreach efforts to targeted demographics and patients’ segments by planning, scheduling and delivering community engagement opportunities.
• As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors
• In partnership with regional clinics, identify and engage with area general practitioners to promote the company’s services and establish new patient referral streams.
• Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).
• Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.
• Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children’s CHOICE Healthcare Services.
• Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.
• Track leads generated via outreach efforts and analyze efficacy and return on efforts.
• Complete ad hoc projects per needs of management and team.
• Support regional growth goals for new patient appointments by
• Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.
• Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.
• Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.
• Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.
  

MARKETING OPERATIONS SUPPORT

Support audit of assigned offices to ensure compliance with brand guidelines.

Understand and comply with ethical, legal and regulatory requirements applicable to industry.

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