Sales Operations Associate

Ghost is a private, b2b marketplace that helps scale distribution for the best brands in the world. Ghost works with leading brands in streetwear, apparel, footwear, beauty, and home to find alternative distribution channels for surplus inventory. By providing transparency, data, and a network of vetted buyers, the Ghost platform serves as the backbone for sellers to diversify and optimize their inventory lifecycle. Backed by top VC funds (Cathay, USV, Equal, Eniac), Ghost is one of the fastest growing startups in LA.

We are seeking a dedicated and meticulous Sales Operations Associate to join our team and support the expansion of our revenue department. If you have a strong penchant for organization and excel at analyzing and manipulating data, we want to hear from you! In this role, you'll have the opportunity to establish valuable connections within the industry and further develop your project management skills, positioning yourself at the forefront of our department's growth.

This position is 100% in office at our Brooklyn location.

About The Role

• Quickly adapt and learn on the fly in this generalist role, supporting all functions across sales, operations, product operations, and brand partnerships.
• Ensure key deal information is accurately and promptly updated in our CRM and Google Drive, including data and documentation representative of Purchase Orders, packing information, and shipping activities.
• Create accurate and descriptive Purchase Orders by combining data across our marketplace, buyer preferences, and seller preferences.
• Organize communication across internal and external teams to support the order process and keep all parties informed.
• Maintain and manage a dashboard of offers and deals, ensuring a smooth progression from offer submission to shipments.
• Learn to manage orders from start to finish, from learning buyer and seller preferences for order fulfillment to ensuring orders are delivered in a timely and accurate manner.
  
  

About You

• Experience working in a fast-paced operations or retail environment is highly preferred.
• Extremely organized and highly motivated to work quickly and efficiently.
• Proficiency in Excel and Google Sheets.
• Mindset that no task is too big or too small, with a "make it happen" mentality.
• Strong attention to detail, ensuring accuracy and excellence in execution.
• Strong follow-up and communication skills, both verbal and written.
• Fast learner, able to pick up new skills quickly across multiple functional areas.
  
  

What You Will Love

• We believe if we aren’t first, we’re last! We need to be the best at what we do. We must set the highest standards in our winner-take-all market. We fight for every dollar and never settle. We are all owners, hustlers, and streetfighters - working together to achieve a unified goal.
• Anything we can do tomorrow, we can do today. We drive a culture of high velocity, leaving no room for analysis paralysis. We promote efficiency and progress in every step we take. If it will help the business, just do it. It’s better to get a speeding ticket than a parking ticket.
• We are a customer-obsessed company and believe in making it magical: Our members are at the center of our universe. We continuously strive to create experiences that are 10x better at every touchpoint. We anticipate their needs and go above and beyond, delivering experiences that surpass expectations.
• We believe that problems are opportunities and we work together as a team to solve them. Every roadblock is an opportunity for innovation. We tackle problems as a team, welcoming open discourse to deeply understand operational and customer problems to create solutions. No task is too big or too small, and we take on challenges beyond our core responsibilities, spreading optimism and confidence.
• We embrace radical candor. We embrace difficult questions and uncomfortable answers. Our decisions are grounded in data and facts, leading to meaningful and sustainable outcomes. We value giving and receiving open, honest feedback. We critique ideas, not individuals. We embrace radical transparency and rigorous thinking, avoiding decisions driven by ego or self-interest.
  
  

Benefits We Offer

• Medical, Vision, and Dental with some plans covered 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO
• Monthly catered lunch
  
  

Our total compensation for this position can range from $66,000-$70,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.