Operations Manager

Emerald is seeking an Operations Manager to join our team. The Operations Manager is responsible for ensuring all tradeshow operations and logistical efforts are planned and executed efficiently and in a cost effective manner.

The Operations Manager is a collaborative organizer who frequently leads interactions with both internal and external partners to manage spending, contracts, onsite design and logistics, and show collateral. The Operations Manager ensures all relevant parties are kept informed of the multitude of moving parts necessary to successfully execute an event. Onsite, the Operations Manager is responsible for managing all operational aspects as well as maintaining relationships with onsite partners and Emerald personnel.

The best candidate for the Operations Manager role will be a highly motivated, organized, and collaborative leader who thrives in a fast-paced environment while demonstrating a commitment to Emerald’s values - excellence, mindfulness, empowerment, recognition, agility, leadership, and diversity & inclusion.

This position will be based in our Alpharetta, GA office.

• Manage the planning and execution of all assigned events
• Develop show production timelines
• Facilitate pre-show and post-show event meetings and participate in weekly show team meetings
• Develop, monitor, maintain event budgets and expenses, including recommending cost savings measures directly related to operating expenses, managing monthly and year end accruals and reclassing expenses, maintaining payment schedules and deposits, and processing vendor invoices for payment
• Create RFPs, review and analyze proposals, negotiate, and manage ancillary vendor contracts, including reviewing and assisting with the implementation of facility and hotel contracts
• Submit and monitor exhibit hall, registration, and special event floor plans, including coordinating all expo logistics, show design concepts, and signage with General Service Contractor
• Work closely with sales and marketing on execution of events/show orders, including developing sponsorship P&L statements and supporting fulfillment 
• Oversee the production of the exhibitor service manuals, event-related forms, and exhibitor listings for the show guide & addendum
• Manage EAC insurance and approvals
• Manage booth approvals and rule enforcement with exhibitors
• Contract and schedule first aid vendor and event security
• Schedule and monitor event cleaning and trash/recycling services
• Collect any outstanding COIs for all events
• Monitor weekly housing pick-ups and manage staff and VIP housing
• Plan for and manage lounges and specialty areas on the show floor
• Contract, manage and monitor special events
• Assist with the conference program as directed
• Develop operations post event assessment

• 5+ years’ experience in event operations
• Understanding of meeting and event planning principles, requirements, and procedures
• Experience leading a team and managing external partners
• Experience in creating and managing event budgets
• Extremely proficient in Microsoft Word, PowerPoint, Excel, Smartsheets and Outlook
• Ability to travel pre-show and onsite up to 40%

ABOUT EMERALD

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. 

COMPENSATION & BENEFITS

Target Compensation: $85,000 (bonus eligible)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. 

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].