Customer Service Representative

This position contributes to our vision by:

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system

• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly

• Validate entered order information by checking against customer purchase orders

• Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams

• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts

• Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction

• Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders

• Coordinate customer complaint handling in cooperation with the department manager

• Educate internal customers and departments on customer characteristics in order to improve sales and profitability

• Proactively approach Safran customers to improve relationship

• Perform all other duties as assigned.

Additional description

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 11,000 employees at 36 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos: Safran Cabin (safran-group.com

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• Your Career: Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take yo

u.• Your Development: Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certification

s.• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with BenefitHub – Employee Discounts & Rewards Marketplace for consumer products/services and mor

e!
The expected salary range for this position is between $33,600 - $52,800 USD. Actual compensation will be determined based on experience, education, and other factors permitted by l

aw.Candidate skills & requireme

ntsAt Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local la

ws.
We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environm

ent.
Across all team members, we are looking for the following attrib

utes:• Team ori

ented• Process fo

cused• Open & honest communic

ation• Quality m

inded• Ability to persevere and honor commit

ments• Recognizes su

ccess• Executes with ur

gency• Creates solu

tions• Customer focused in everything

we do
Qualifica

tions:Candidate skills & requir

ementsEducation: High school diploma required; Bachelor's degree pre

ferredExperience: 4-5 years of data entry and customer service expe

rienceComputer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is pref

erred.Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight dea