Remote Senior IT Analyst | WFH Opportunities

Job Overview

Join our esteemed IT Infrastructure team as a Senior IT Analyst in a remote capacity. This crucial position will play a key role in sustaining and advancing our technological framework while providing exceptional user support. As a Senior IT Analyst, you will lead essential functions within our IT department, ensuring our employees receive the highest level of service.

Key Responsibilities

• Provide comprehensive IT support to our global workforce, identifying areas for improvement and continuously enhancing the support desk’s efficiency and service quality.
• Proactively manage all aspects of IT service and support, ensuring thorough documentation and keeping the IT team informed of ongoing projects and initiatives.
• Serve as the primary point of contact for escalated user requests, effectively delegating tasks and ensuring swift issue resolution.
• Collaborate with the systems team to design and implement new systems, processes, and procedures.
• Take charge of major incidents, coordinating resolution efforts and communicating effectively with stakeholders, as well as conducting post-incident analyses.
• Assess IT systems and deliverables, focusing on ITIL service desk operations, audio/video solutions, networking, and software administration.
• Propose and develop comprehensive solutions to enhance existing IT systems and processes, including project scoping and user-impact assessments.
• Configure hardware and software for end users, developing and disseminating best-practice documentation.
• Maintain and optimize meeting room and collaboration technologies, offering training to improve staff utilization.
• Troubleshoot software issues, oversee software installations/updates, and provide superior user support organization-wide.
• Manage distribution lists, shared mailboxes, Microsoft Teams groups, and mail-flow rules while delegating tasks as needed.
• Ensure network reliability, addressing connectivity issues, and implementing best-practice configurations.
  
  

Required Skills

• Strong customer service orientation with a genuine desire to assist others.
• Excellent communication skills, capable of articulating technical concepts clearly to colleagues and staff.
• Proven ability to respond promptly to support inquiries via email, chat, and in-person interactions with a positive and helpful demeanor.
• Eagerness to learn independently and collaboratively with senior IT team members to enhance technical skills.
• Extensive knowledge of IT concepts, practices, and procedures, particularly in IT infrastructure and user support.
• Proficiency in helpdesk/ticketing software.
• Advanced knowledge of cloud-based technologies, especially within the Microsoft suite (Office365, Azure, Active Directory, OneDrive, SharePoint).
• In-depth understanding of networking systems and best practices.
• Expertise in IAM platforms and VoIP technologies.
• Strong multitasking abilities while maintaining a keen attention to detail.
  
  

Qualifications

• A bachelor's degree in a computer-related field or 5+ years of pertinent experience.
• Minimum of 5 years of hands-on experience with Microsoft Azure Active Directory, 365, Exchange, Intune, and SharePoint.
• At least 4 years of experience in network configuration and maintenance.
• Over 5 years of experience in supporting and configuring Windows and Mac operating systems.
• Exceptional problem-solving capabilities and communication skills.
  
  

Career Growth Opportunities

Our organization is dedicated to fostering professional development and offers sponsorship for further education to facilitate your career advancement within the company.

Company Culture And Values

We take pride in being a company that values diverse perspectives and fosters an inclusive work environment. We are committed to providing opportunities for professional growth and embracing differences in gender, race, age, religion, ethnicity, identity, physical ability, and perspectives.

Compensation And Benefits

• Comprehensive benefits package, including company-sponsored medical, dental insurance, and cash plan.
• Life assurance, critical illness, and income protection coverage provided by the company.
• Personal pension plan with matched employer contributions.
• Paid holidays and summer half-day Fridays.
• Access to an employee assistance program and various wellbeing resources.
• Tax-free cycle scheme and IT equipment provision.
• Season ticket loan available.
  
  

Join us to be part of a reputable company that values unique insights and empowers its team to excel in their careers.

Employment Type: Full-Time