Desktop Engineer L1

Iron Systems, Inc


Date: 3 weeks ago
City: Orange, CA
Contract type: Full time
Responsibilities

  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

  • Knowledge and experience on windows 7 OS
  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool – ex – Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Entry Level Marketing Assistant

Ascend Marketing Group, Orange, CA
6 days ago
Are you ready to jump into a new and exciting career? Are you looking for a career adventure that will assist you in growing professionally within the marketing realm? Have you been on the hunt for a genuine company that cares about its employees? Look no further! We are looking to fill a full-time entry-level Marketing Assistant position immediately. Culture...

Director, Gov Programs

Sonrava Health, Orange, CA
$115,000 - $140,000 per year
1 week ago
The Director of Government Programs will oversee the utilization review processes for all states and all Sonrava Health/Western Dental facilities (ADS, BHD, Brident, STX, etc.) and their success based on metrics as outlined within each Program. Produce quarterly dashboards for the Ops team that reflect utilization and metric success within all offices and all Government Programs. Provide solutions for those...

Remote Mortgage Business Analyst | Work From Home

Get It - Real Estate, Orange, CA
2 weeks ago
Job OverviewJoin our esteemed organization as a Mortgage Business Analyst in a remote capacity, where your detail-oriented mindset and problem-solving skills will be pivotal in shaping our operational success.Key ResponsibilitiesDiagnose and rectify production system challenges, analyze workflows, and meticulously document findings.Lead and manage projects from inception to completion, ensuring all objectives are achieved.Collect and analyze business requirements, utilizing data to...