Quality Assurance (QA) Analyst (Flex)

Company Overview

At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental’s practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.

Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.

Job Summary

The QA Analyst role focuses on enhancing the quality and functionality of cloud-based dental practice management software. The position involves developing and executing test plans, managing defect tracking, and testing activities using tools like Jira, and collaborating with cross-functional teams to improve the product life cycle. Candidates should have a strong passion for QA methodologies, experience in manual and exploratory testing, and familiarity with automation tools like Playwright or Postman.

Responsibilities

• Develop, execute, and maintain comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our software products.
• Leverage tools such as **Jira** for test case management, defect tracking, and sprint planning, ensuring full integration within our agile workflows.
• Perform thorough testing, including exploratory, functional, integration, regression, and performance testing.
• Work closely with cross-functional teams—including development, product management, and customer support—to understand user requirements, acceptance criteria, and deliverables.
• Contribute to defining QA processes, methodologies, and best practices to drive product quality and operational efficiency.
• Analyze and document both functional and non-functional requirements, identifying system behaviors and areas for improvement at every stage of the product life cycle.
• Collaborate with developers and product owners to create and manage a QA backlog in Jira, maintaining transparency and prioritization of testing activities.
  
  

Required Skills & Qualifications

• Demonstrated passion for QA and testing, with a strong drive to enhance product quality.
• Solid understanding of QA methodologies, including acceptance tests, performance tests, exploratory testing, and the creation of both automated and manual test cases.
• Proficiency with Jira or similar tools for managing QA activities and integrating within agile processes.
• Experience with exploratory testing—ability to test effectively both with and without predefined test cases.
• Ability to work collaboratively across teams and communicate effectively at all organizational levels.
• Strong verbal and written communication skills.
• Bachelor's degree in engineering, computer science, information systems, or a related field.
  
  

Preferred Skills (nice To Have)

• Hands-on experience with automation testing tools like Playwright, Postman, etc.
• Experience working with SQL for testing and validation purposes.
• Contribute to test automation using tools such as Playwright, Postman, and other relevant frameworks.
• Familiarity with software within the healthcare or dental industry.
  
  

Compensation

Depending on experience.

Employee Benefits

We offer an expansive benefit package including: free medical insurance with aggressive employer HSA contributions, dental & vision plans, free disability and life insurance, PTO, paid corporate holidays and more.