Manager-Operations Education

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Provides operational leadership support to Mayo Clinic Schools and Education programs. Applies leadership skills and operational expertise to assist in planning and implementing management strategies that attain institutional and site Education goals. Provides an operational perspective to departmental and program decisions, which integrate Education with Clinical Practice and Research. Participates in financial planning, budgeting, financial reporting and monitoring of Education resources. In partnership with the Operations Administrator, the Operations Manager is responsible for achieving operational excellence through coaching and mentoring the team; driving employee engagement and building leadership capabilities. This also includes being responsible for the operational infrastructure, systems, processes, and procedures that are necessary for maintaining and continuously improving operational efficacy by ensuring adequate controls are in place, are effective, and are being utilized for the school’s/business unit’s vulnerable/critical processes. Communicates ideas, coaches, mentors and facilitates employment and performance management of Education personnel. Implements policies that comply with regulatory and accreditation standards, and are consistent with other Mayo policies. Maintains an understanding of education regulations and accreditation requirements to assure that Mayo programs gain accreditation and remain accredited. Establishes relationships with external agencies and organizations to enhance knowledge of the education environment and visibility of Mayo's Education programs. Provides administrative leadership and follow-through to committees responsible for Education activities and participates on other committees or task forces as assigned. Serves as operations manager for Education units and activities as assigned; e.g., International Personnel Office, Mayo Clinic Proceedings, Humanities in Medicine, International Education, Education Supervisors Group, etc. Serves as a key member of the leadership team with a primary focus on implementation of policies and systems. Facilitates project and quality management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department projects, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues.

Accreditation & Compliance Management: Ensure compliance with the school's continuing education accreditation standards (Joint Accreditation, ASHA, etc). including the preparation and submission of necessary documentation and reports.

Maintenance of Certification (MOC): Manage the MOC portfolio program across the institution.

Industry Support: Lead centralization efforts and oversight of industry/commercial support services.

Operational Oversight: Provide operational management for academic services team, including developing process workflows, leading identification of process improvements, ensuring accurate staffing to workload and appropriate resource allocations, staying informed of changes impacting academic services, benchmarking, etc.

This position will support the Mayo Clinic School of Continuous Professional Development.

This position is a combination of remote and onsite support work. Individual must live within driving distance to any of the Mayo Clinic campuses.

• Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
  
  

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Requires a Bachelor's degree in Business, Healthcare or related field and at least five years of professional experience in a clinical or administrative healthcare area, of which two years must have been in management/supervision.

Prefer Master's degree in Business, Healthcare or related field and two years healthcare management experience with strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines, i.e., physician, scientist, career educator, administrative, supervisory, allied health staff, residents, fellows, students and learners. Doctorate degree may also be preferred if applicable.

Clinical degree and licensure if applicable.

Must have excellent communication, organizational and human relation skills. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases, statistics, software knowledge and installation, and accounting practices for budgetary responsibilities. Demonstrated human relations skills, ability to work effectively as a member of a management team and must relate effectively with students, faculty, and administration. Experience in innovative program development and planning. The individual must exhibit the following characteristics: a strong customer focus, foster mutual respect, support Mayo's commitment to diversity, practice and promote teamwork, perform independently, maintain confidentiality, adhere to high standards of personal conduct and maintain and enhance professional/job competency. Experience in higher education administration preferred.

Exemption Status

Exempt

Compensation Detail

$100,484.80 - $150,779.20 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, 8am - 5pm based on campus location.

Weekend Schedule

As needed to support department obligations.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Ibby Gustamante