Patient Experience Navigator, Urgent Care - Lynn
Mass General Brigham
Date: 1 week ago
City: Lynn, MA
Contract type: Full time
About Us
Mass General Brigham Medical Group (MGBMG) represents the merger of separate community medical groups within the Mass General Brigham system into one harmonized and high-performing organization:
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
The Opportunity
We are seeking a full-time Patient Experience Navigator to work 3, 12.5-hour shifts per week onsite at our Urgent Care center located at 480 Lynnfield Street Suite 1A, Lynn MA. (We offer free parking!) Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, the schedule for this role will 2 on-call shifts per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.
We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Cambridge, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
Role Overview
Patent Experience Navigators (or PENs) are the first point of contact for our patients when they arrive at our Urgent Care center. Dedicated to administrative support, PENs are responsible for greeting, registration, and on-demand scheduling.
Are you ready to help us deliver top-notch care and exceed patients’ expectations of what a visit to the doctor is like?
Qualifications
We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Experience Navigator role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets.
MA-Lynn-MGB Urgent Care Lynn
Work Locations
MGB Urgent Care Lynn
Job
Administrative Support
Organization
Mass General Brigham Medical Group
Schedule
Full-time
Standard Hours
37.5
Shift
Day Job
Employee Status
Regular
Recruiting Department
MGB Partners Urgent Care
Job Posting
Nov 8, 2024
Mass General Brigham Medical Group (MGBMG) represents the merger of separate community medical groups within the Mass General Brigham system into one harmonized and high-performing organization:
- Brigham and Women's Harbor Medical Associates
- Cooley Dickinson Medical Group
- Mass General Brigham Community Physicians
- Mass General Brigham Integrated Care
- Mass General Brigham Urgent Care
- Newton Wellesley Medical Group
- North Shore Physicians Group
- Pentucket Medical Associates
- Wentworth Douglass Health Partners
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
The Opportunity
We are seeking a full-time Patient Experience Navigator to work 3, 12.5-hour shifts per week onsite at our Urgent Care center located at 480 Lynnfield Street Suite 1A, Lynn MA. (We offer free parking!) Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, the schedule for this role will 2 on-call shifts per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.
We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Cambridge, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
Role Overview
Patent Experience Navigators (or PENs) are the first point of contact for our patients when they arrive at our Urgent Care center. Dedicated to administrative support, PENs are responsible for greeting, registration, and on-demand scheduling.
Are you ready to help us deliver top-notch care and exceed patients’ expectations of what a visit to the doctor is like?
Qualifications
We’re committed to delivering the highest level of care with a smile, and we’re looking for people like you to help us do so! Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Experience Navigator role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets.
- High school degree required.
- A minimum of 1 year of experience in a high-touch customer service or patient-facing role required
- Experience working in a high-volume physician practice, urgent care, or emergency room preferred.
MA-Lynn-MGB Urgent Care Lynn
Work Locations
MGB Urgent Care Lynn
Job
Administrative Support
Organization
Mass General Brigham Medical Group
Schedule
Full-time
Standard Hours
37.5
Shift
Day Job
Employee Status
Regular
Recruiting Department
MGB Partners Urgent Care
Job Posting
Nov 8, 2024
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