SBA/Commercial Servicing Specialist I

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

As an SBA/Commercial Servicing Specialist I, you will board, fund, and service all loan types in accordance with RCU and SBA policies and procedures. This role is responsible for managing exception, delinquency, and other department reports. Track all insurance and other requirements of entire loan portfolio on an ongoing basis. Serve as a backup to the SBA/Commercial Servicing Specialist II in many areas such as 1502 reporting and file auditing.

Essential Functions:

• Board, fund, and service all loan types, including SBA loans
• Post SBA loan payments consistent with SBA requirements to avoid significant penalties
• Prepare monthly 1502 reporting to Colson Services for the entire SBA loan portfolio (backup to SBA/Commercial Servicing Specialist II)
• Perform review of loan files to ensure they are accurate, complete and closed in accordance with RCU and SBA guidelines (backup to SBA/Commercial Servicing Specialist II)
• Coordinate collateral changes and other loan modifications
• Maintain accurate records of loan data, prepare, and remit regular reports, both for internal and external users
• Assist with loan documentation preparation as needed
• Manage exception reports to ensure loan requirements and deadlines are met
• Prepare loan demand statements, payoffs, release of collateral and reconveyances
• Prepare watchlist reports for management and collaborate with Business Services team
• Monitor delinquency report and alert management as needed
• Make advances on lines of credit within established credit limits, as necessary
• Develop and prepare department reports as required
• Provide exceptional service to all Members, volunteers, internal team members and service providers
• Answer Member questions as they relate to Business Service deposits and loans
  
  
  

Minimum Qualifications:

• Knowledge of all laws, rules and regulations pertaining to business and SBA compliance
• Knowledge of business loan processing concepts, procedures, and methods.
• Excellent written and verbal communication skills
• Skill in the operation of a PC with word processing, spreadsheet and presentation software and Internet and intranet access
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability to use judgment and discretion in making decisions
• Ability to prioritize, organize time, and work independently
• Ability and desire to work in a team environment
  
  
  

Education/Experience:

• A combination of education and experience equivalent to a high school diploma and a minimum of four (4) years of experience in SBA and/or business loan process administration and servicing
  
  
  

Compensation: Base starting range: $29.00 to $38.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  
  
  

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
  
  
  

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 19 years in a row
• World-class employee engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
  
  
  

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer