Administrative Coordinator

Amerine Family Enterprises, parent company of Boss Mudjacking, Genesis Healthy Homes, and Salinity Salt & Float Spa, is seeking a highly organized, motivated, and skilled Administrative Coordinator. This role is primarily focused on providing administrative support to our home services businesses, including handling inbound calls, managing scheduling, and aiding in daily operational logistics. Additionally, this role will be tasked with delivering exceptional customer service and nurturing customer relationships from initiation to completion of our services. The position reports directly to the Vice President of Amerine Family Enterprises. Occasional ad hoc responsibilities may also arise to support the Amerine Family Enterprises management team as necessary.

Responsibilities

• Field inbound calls for Boss Mudjacking and Genesis Healthy Homes, providing excellent customer service and accurate information.
• Manage and coordinate scheduling for both Boss Mudjacking and Genesis Healthy Homes, aligning logistical needs and optimizing operational efficiency.
• Facilitate strong internal communication with teams at Boss and Genesis to ensure seamless operations.
• Assist in customer relationship management, ensuring a high-quality experience for each customer throughout the sales and work process.
• Utilize and manage technology and AI tools designed to optimize work processes.
• Learn and understand the scientific aspects of services offered by Genesis Healthy Homes to effectively communicate these to clients.
  
  

Qualifications

• Associate’s Degree or higher preferred; high school diploma required
• 2-3 years of administrative (or similar) experience
• Strong communication skills, both written and verbal.
• Excellent organizational abilities.
• Tech-savvy with a proficiency in MS Office Suite and the ability to quickly adapt to new technology tools. Familiarity with CRM, Marketing or Accounting software is a plus.
• Basic understanding of scientific concepts related to indoor air quality, mold, and other home health issues, or the capacity (and curiosity) to quickly learn and understand them.
• Previous customer service experience is a plus.
• Ability to work independently and manage multiple tasks.
  
  

Compensation & Benefits

• Salary: The starting salary range is $40,000 - $55,000 annually, commensurate with experience.
• Benefits: Our benefits package currently includes health, dental, and vision insurance. Employees are also entitled to paid time off, including vacation, sick days, and holidays.
• Professional Development: We are committed to the professional growth of our employees. The company offers ongoing training opportunities and the potential for career advancement within Amerine Family Enterprises and its subsidiaries.
  
  

Location:

The position is expected to be either a hybrid or in-office role at our office in Overland Park, Kansas.