RECEPTIONIST BILINGUAL SPANISH AND ENGLISH

BLEHEALTH


Date: 2 days ago
City: Pomona, CA
Salary: $16 - $19 per hour
Contract type: Full time
SUMMARY:

The Receptionist is responsible for managing the front desk, performing a variety of administrative, clerical tasks and provide exceptional services to clients. MUST SPEAK SPANISH

Essential Duties And Responsibilities

  • Welcome guests as soon as they arrive at the office.
  • Maintain a professional appearance.
  • Prompt the visitors to wait in the lobby area until the appropriate person can assist.
  • Answer, screen, and forward incoming phone calls.
  • Direct calls to other departments as needed.
  • Call clients and customers to inform them about the company’s services.
  • Track client responses from text messages and deliver the message to the team.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understand when to escalate calls to Directors, managers, and nurses
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Assist with mailings and other projects as call volume permits.
  • Ensure the front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
  • Provide basic and accurate information in person and via phone or email.
  • Update calendars and schedule meetings if necessary.
  • Perform other clerical duties such as filing, photocopying, and faxing.
  • Enroll clients into BLEHEALTH's programs
  • Document in clients' records
  • Maintain clients' records in databases.
  • Schedule appointments for case managers.
  • Make outbound calls to potential customers to generate leads.
  • Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in an efficient and professional manner.
  • Provide accurate and detailed information regarding company services, appointments, and general inquiries.
  • Assess client needs in the areas of physical health and mental health
  • Document pertinent client information, contacts, and issues in the medical record
  • Schedule client appointments based on their needs, availability, and care manager preferences.
  • During the scheduling process, verify patient information, insurance coverage, and eligibility for services.
  • Address client concerns, complaints, or issues professionally and empathetically, escalating complex issues to appropriate staff members when necessary.
  • Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
  • Maintain accurate and up-to-date client records and documentation in the company's electronic health record system.
  • Adhere to all privacy and condentiality regulations, ensuring the security of client information at all times.
  • This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
  • Communicates to clients/patients the purposes of the program and the impact it may have on their well-being.
  • Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
  • Motivates patients/clients to be active and engaged participants in their health and overall well-being.
  • Performs other reasonably related duties as assigned by the supervisor


EDUCATION AND/OR EXPERIENCE:

  • High school diploma or associate degree in business administration or equivalent
  • Excellent verbal communication skills
  • Excellent interpersonal and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Proficient with Microsoft Office Suite or related software

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