Remote Patient Care Coordinator / MA | WFH

Job Overview

Join our esteemed healthcare team as a Patient Care Coordinator, where your compassion and dedication will play a vital role in enhancing patient experiences. This remote position is ideal for individuals who are enthusiastic about delivering outstanding support to both patients and healthcare professionals, ensuring a smooth flow of communication and efficient scheduling.

Key Responsibilities

• Serve as the primary point of contact for patients, addressing phone inquiries with professionalism and empathy.
• Respond swiftly to patient requests, assist with appointment scheduling, and triage calls when necessary.
• Efficiently manage patient appointment coordination, ensuring alignment with both patient needs and provider availability.
• Confirm and maintain an organized scheduling system for upcoming appointments.
• Process incoming calls, handle patient payments, update demographic records, and oversee office communications via email and fax.
• Collaborate closely with healthcare providers to facilitate smooth operational processes, including patient documentation and record organization.
• Assist in Spravato treatments by monitoring patient vitals, providing clear directions, and preparing a welcoming treatment space.
  
  

Required Skills

• Exceptional written and verbal communication skills, delivered with a friendly and compassionate demeanor.
• Strong organizational and time management capabilities to manage multiple tasks effectively.
• Meticulous attention to detail and accuracy in handling patient information and records.
• Proficient in scheduling software, email communication tools, and remote collaboration platforms.
• A proactive approach to work, demonstrating independence while effectively collaborating with team members.
• Deep compassion, patience, and understanding, particularly when working with patients in mental health care settings.
  
  

Qualifications

• A minimum of 2 years of experience in a medical practice or healthcare-related environment.
• An associate degree or higher, preferably in healthcare administration or a related discipline.
  
  

Career Growth Opportunities

This role offers a meaningful opportunity to impact patient lives significantly while paving the way for professional development within our healthcare organization. We prioritize fostering an environment that encourages continuous learning and career advancement.

Company Culture And Values

We take pride in our compassionate and collaborative workplace culture, where each team member is empowered to provide exceptional care and support. Our commitment to empathy and teamwork ensures a nurturing atmosphere for both staff and patients, aligning with our mission to deliver outstanding healthcare.

Employment Type: Full-Time