Event Manager

StepStone Hospitality


Date: 2 weeks ago
City: Providence, RI
Contract type: Full time
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Description

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
  • Maintain professionalism in problem situations.
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Upsell to improve revenue generation on property.
  • Be readily available during functions for consultation with client.
  • Flexible schedule required to accommodate client needs.
  • Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
  • Participate in site reviews.
  • Conduct exit interviews with clients to solidify repeat business and distribute results.
  • Participate in the preparation of the annual hotel budget.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

Requirements

  • Minimum lifting of 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.
  • Minimum pulling of 20 pounds.
  • Other duties may be assigned.

Must have a comprehensive knowledge of all hotel departments and functions.

  • Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
  • Must have exceptional mathematical and computer skills.
  • High school education and relevant training and experience required. Additional education preferred.
  • Ability to timely obtain any required licenses or certificates.
  • CPR training required; first aid training preferred.
  • Additional language ability preferred.
  • Occasional travel required.

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