Intake Manager

About The Company

Pan-Am Dental is a full-service dental lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from amazing parks, shopping, dining, entertainment and beautiful beaches. Pan-Am Dental is a highly sought-after employer, offering abundant chances for career advancement and fostering a warm and supportive atmosphere where teammates genuinely look out for each other.

We offer competitive wages (salary plus quarterly bonus), time off & benefits. We can’t wait to meet you.

Position Description

We are seeking an Intake Manager to oversee our Analog Intake Department. The successful candidate will ensure operational efficiency and drive continuous improvement within the team.

General Duties & Responsibilities

• Focus on operational improvement of speed and quality through problem-solving methods, training, and technical support
• Analyze work processes to identify opportunities for continuous improvement and update SOPs accordingly
• Collaborate with management to address quality issues and ensure standards are met
• Supervise intake team to ensure smooth processes and timely case processing
• Lead hiring and onboarding efforts within the department
• Understand case flow schedule of operations
• Perform other duties as assigned
  
  

Qualifications

We are looking for a leader who with a production background, who is good at process improvement & leads a team well. You should be proficient in relevant computer applications, have knowledge of customer service practices and principles, excellent data entry and typing skills, and superior listening, verbal, and written communication and comprehension skills.

Skills And Abilities Required

• Proficiency in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Familiarity with Labtrac software preferred
• Prior workflow operation experience
• Strong attention to detail
• Ability to multitask effectively
• Minimum of three (3) years of management experience
• Knowledge of dental anatomy and terminology preferred but not required
  
  

Pay

• From $50,000.00 per year plus quarterly bonus opportunities
  
  

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) with company match