WARRANTY COORDINATOR

Modeling our core values to lead with service, respect all people, build community, and deliver results, the Warranty Coordinator is responsible for managing and completing owner occupied warranty repairs in a safe, effective, and efficient manner, with special attention to detail and quality this role will work closely with the Construction team, serving as the initial point of contact for warranty requests from homeowners with diverse backgrounds, including those in vulnerable situations.

Essential Functions

• Coordinating and managing warranty requests from intake through completion.
• Communicate with stakeholders regarding project needs and goals.
• Contribute to the planning and execution of projects.
• Perform administrative tasks such as preparing and approving invoices, estimates, scheduling, reporting, etc.
• Keep track of and report on project progress; take project photos.
• Frequent site visits and interactions with the Warranty Technician, subcontractors, supervisor, and homeowners.
• Work directly with Site Managers to help achieve project goals as needed.
• Oversee all aspects of warranty projects and provide direct assistance to ensure timely project execution.
• Work with Site Managers, Construction Manager, and Warranty Technician to maintain budgets and schedules.
• Participate and provide input for budgeting, procurement, planning, and scheduling.
• Funding Submittal and Reporting Support.
• Foster and maintain good relationships with homeowners from warranty request intake, to following up after the work is finished.
• Complete site visits where warranty work will be completed.
• Bridge communication between homeowners, warranty technicians, and subcontractors.
• Act as the main point of contact for homeowners, subcontractors, and warranty technicians regarding warranty.
  
  

Benefits

Benefits package to include generous vacation/sick leave, medical/dental/vision insurance, short/long term disability, life insurance, and retirement account with employer matching and professional development program.

Habitat for Humanity of Seattle-King & Kittitas Counties is firmly committed to a policy of equal employment opportunity (EEO) and will provide such opportunities to all qualified persons without regard to sex, race, age, color, religion, mental or physical disability, national origin, sexual orientation, gender identity and expression, and/or military status, or any other characteristic protected by law.

Statement of Commitment on Diversity, Equity, and Inclusion

At Habitat for Humanity Seattle-King & Kittitas Counties, we build hope for all by tearing down barriers to affordable housing. Our commitment to diversity, equality and inclusion is unwavering.

We have a deep love of humanity and embrace all our differences including race, religion, background or identity.

We act to remove systemic barriers to sustainable, affordable homeownership through advocacy and equity by providing education on housing issues and inequities for public policy makers and eliminating systemic inequities in our policies and practices. We empower our homeowners through education.

We bring people together, leveraging our differences to achieve our mission in our workplaces, building sites, stores, and in our homes.

We build communities where everyone feels a sense of belonging. Our support does not stop when a homeowner receives their keys.

We provide hope by eliminating disparities in home ownership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Education, Experience And Skills

• A Bachelor's or Master's degree and/or 3-5 years of experience in a related field
• This is an in-person, office-based role. Frequent travel to construction sites is expected with about 40% of time spent in the field on average. A Habitat vehicle will be provided for travel to project sites but not for daily commuting.
• Proficiency in Microsoft Office and project management software.
• Highly organized and able to multitask and oversee several projects simultaneously.
• Strong attention to detail and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Verifiable leadership experience and capabilities, with past successful project execution.
• Ability and desire to work in collaborative environment to ensure successful project execution.
• Highly organized and detail-oriented with a passion for ensuring projects proceed efficiently and effectively.
• Ability to multitask in a high volume, fast paced work environment with very tight deadlines.
  
  

Language Skills: Ability to effectively represent the affiliate within the organization and to external partners and businesses. Ability to read an speak.

Math Skills: Ability to calculate figures and amounts related to residential construction such as quantity, costs, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Strong computer skills, software, spreadsheets, word processing, presentations, and email. Proficiency with computer usage, especially Microsoft Word, Excel, Outlook, and PowerPoint.

Certificates, Licenses and Registrations

• Must be at least 18 and have a valid driver’s license with a good driving record.
  
  

Physical Demands and Work Environment

The physical demands and work environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and carry up to 30 lbs.
• Regularly sit / work at computer for extended periods of time.
• Navigate building construction sites with exposure to normal weather conditions and hazards.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
• The employee is occasionally required to reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus. Extensive keyboarding is required.
• The noise level in the work environment is usually moderate, consisting of usual business office sounds including but not limited to computers, printers, telephones, and light foot traffic.
  
  

The employee needs the mobility (with or without accommodation) to navigate construction building sites safely, with exposure to outdoor weather conditions, fumes, or airborne particles, and near moving mechanical parts. The noise level at the construction sites may be loud, due to machinery, power tools and construction activities.