Telechat Representative ( Remote / WFH )

We are seeking a dedicated and dynamic Telechat Representative to join our growing team. This role is vital in ensuring that our clients receive the highest level of customer service, fostering positive relationships through effective communication and problem-solving. As a Telechat Representative, you will engage with customers via telecommunication platforms to assist them with inquiries, support their requests, and address concerns efficiently. This position demands an individual who possesses strong interpersonal skills and can manage multiple conversations while maintaining a warm and professional demeanor. Your ability to listen actively and provide tailored solutions will greatly enhance our customers' experience and satisfaction. Additionally, you will receive comprehensive training to help you become familiar with our products and services, empowering you to provide accurate information and resolve issues effectively. This is an excellent opportunity for individuals looking to develop their careers in customer service and communication fields, while contributing to a supportive and collaborative work environment. If you are a motivated self-starter with a passion for helping others and thrive in a fast-paced setting, we encourage you to apply and become a valuable member of our team.

Responsibilities

• Handle inbound and outbound telecommunication inquiries from customers.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues and complaints in a professional and efficient manner.
• Document customer interactions and maintain detailed records in our database.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with team members to improve customer experience and service processes.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in customer service or telecommunication roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using computer systems and telecommunication software.
• Flexibility to work various shifts, including evenings and weekends.

PAY RATE: $21.22 - $30.41 Hourly
Experience and Skills:

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in customer service or telecommunication roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using computer systems and telecommunication software.
• Flexibility to work various shifts, including evenings and weekends.

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays.

From: Cantin Design LLC