Family Support Specialist II

Family Support Specialist II

ORGANIZATION OVERVIEW

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB DESCRIPTION

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Service Delivery Responsibilities (60%)

• Conduct intake and assessments for residents for enrollment into the case management program.

• Conduct home visits, office visits, community site visits to collect information from residents.

• Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.

• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.

• Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload.

• Maintain privacy and confidentiality of all household information given.

• Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time.

• Attend community supportive services meetings with critical partners and other social service entities.

• Actively participate in Urban Strategies program meetings and other meetings related to the project.

• Performs a range of associated administrative functions, as appropriate, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, as required.

• Performs miscellaneous job-related duties as assigned.

Skills and/or Competencies (40%)

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

• Strong organizational, planning and time management skills.

• A strong sense of and respect for confidentiality involving both participants and fellow employees.

• Must excel in fast-paced environment

• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.

• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.

• Ability and commitment to handle privileged information in a professional and confidential manner

• Ability to function as a team player in both internal and external relationships

REQUIRED QUALIFICATIONS

• Bachelor's Degree in Social Work, Sociology, Psychology or other relevant field.

• A minimum of three years of work experience as a case manager, service connector, or other relevant direct practice with low-income households, experience with health services a plus.

• Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach

• Possession of a valid driver's license and availability of automobile for work use

• Strong verbal and written communication skills

• Ability to handle confidential information professionally.

• Effective real-time priority management.

• Excellent organizational, planning, and time management skills.

• Ability to excel in fast-paced, culturally diverse environments.

PREFERRED QUALIFICATIONS

• Must be proficient in Microsoft Outlook, Word and Excel

• Independent and proactive work ethic, with strong team collaboration skills.

• Strong verbal and written communication skills for diverse communities.

BENEFITS

• Medical, dental, vision and 401K benefits and time-off offered.

TIMELINE AND COMPENSATION

• Salary: $53,000-$56,000

• Be available to occasionally work nights and/or weekends, and travel.

Compensation $53,000-$56,000