Process Manager (User Access) “Hybrid”

West Creek 5 (12075), United States of America, Richmond, Virginia

Process Manager (User Access) “Hybrid”

The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, Faster Payments, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we optimize how we work in a well-managed way, for both ourselves and our customers.

As an Associate, Process Manager within the Access Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed User Access service to the Enterprise organization, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.

A common day in this role will include reviewing access request intakes, submitting and approving access requests through All Access and other internal systems, completing onboarding and offboarding requests and participating in compliance/risk initiatives.

What would make you successful?

• You enjoy working in a role that is fast-paced and tactical in nature

• You have excellent customer service/relationship management skills

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are a self starter

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious, with a drive to learn more about technology

• You pay close attention to detail

Responsibilities

• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements

• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements

• Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues

• Effectively manage priorities and communicate progress and impediments

• Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance

• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed

• Foster a culture of openness, collaboration and continuous improvement

“Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.”

Basic Qualifications

• High School Diploma, GED or Equivalent Certification

• At least 2 years of experience in Customer Service or Relationship Management

• At least 2 years of experience in Process Management

Preferred Qualifications

• Bachelor's Degree

• 2+ years of Enterprise Payments Operations experience

• 2+ years of experience in Access Management

• 2+ years of experience in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).