Head of Business Operations (Director)

Head of Business Operations (Director)

Location : New York City

Job Type: Full-Time, Hybrid

About the Role

The Head of Business Operations will report directly to the Chief Growth Officer (CGO) and partner closely with the leadership team to align cross-functional efforts, optimize workflows, and provide actionable insights that drive performance and growth. This role encompasses three core workstreams: Revenue Operations , Strategy Planning, and Business Insights .

As a key leader, you will build foundational capabilities in revenue operations and business insights, empowering the organization with data-driven strategies and scalable processes. This is an exciting opportunity to contribute to MarcoPolo’s growth trajectory while advancing the impact of early childhood education.

Responsibilities

1. Revenue Operations

• Analyze end-to-end go-to-market motions to identify opportunities for process optimization and revenue growth.
• Build and implement scalable revenue operations capabilities that align Sales, Marketing, and Partnership efforts with organizational goals.
• Define and track KPIs, ensuring consistent measurement of team performance and alignment with company objectives.
• Manage and optimize the end-to-end revenue process, including forecasting, pipeline management, and quota setting.
• Partner with leadership to implement tools, processes, and systems that enhance productivity, data accuracy, and decision-making.

2. Strategy Planning

• Spearhead company-wide strategic planning processes, including OKR setting, alignment, and tracking.
• Prepare and present data-driven insights for board meetings, leadership reviews, and other strategic forums.
• Develop and maintain financial and operational models to inform resource allocation and long-term planning.

3. Business Insights

• Build and operationalize the Business Insights function from the ground up, creating systems to deliver actionable intelligence across the organization.
• Work with partners to develop dashboards, reports, and analyses to provide visibility into key performance metrics and inform strategic decisions.
Foster a culture of data-driven decision-making, empowering teams with insights that enhance performance and operational excellence

Qualifications

• Experience:
  • 10+ years of experience in business operations, revenue operations, or strategy roles, preferably in high-growth organizations (EdTech or SaaS experience is a plus).
  • Proven success in managing and scaling operational teams and building new functions from scratch.
• Skills:
  • Exceptional analytical skills, with proficiency in Excel, and BI platforms (e.g., Tableau, Looker).
  • Strong expertise in financial and operational modeling, scenario analysis, and forecasting.
  • Effective communicator with experience preparing board-level presentations and influencing senior leadership.
• Personal Attributes:
  • Entrepreneurial mindset with a bias for action and comfort in ambiguity.
  • High emotional intelligence and ability to build trusted relationships across all levels of the organization.
  Passionate about education and driven to make a meaningful impact

Why This Role is Exciting

This position offers a unique opportunity to:

• Lead the development of core operational capabilities in a mission-driven organization.
• Collaborate with a team of passionate innovators and educators shaping the future of early learning.
• Build scalable processes and systems that will drive MarcoPolo’s next phase of growth.
Work in a dynamic, collaborative culture that values creativity, data-driven decision-making, and work-life balance

About Us

MarcoPolo Learning is an award-winning developer of content, technology and instructional support for early childhood education. Founded in 2013 with offices in New York, London, San Francisco, and Tampa, MarcoPolo blends innovation with research and best-in-class service for schools across North America to promote classroom quality and family engagement. For consumers, MarcoPolo's World School is an Emmy-nominated app and is one of the top-rated educational apps in the app stores. The Polos, MarcoPolo's animated preschool TV series, teaches STEM and introduces children to the wonders of the world. MarcoPolo is backed by a number of prominent venture capital firms, family offices and private investors.

What We Offer:

• Competitive salary accompanied by stock options.
• Hybrid and flexible schedule
• Medical, Dental, and Vision insurance
• 401K plan with matching
• 3 weeks of paid vacation
• Paid holidays and parental leave
• Family-friendly environment and culture that values work-life balance
• Access to learning and growth opportunities
Meaningful work supporting early childhood development

This is a US-based hybrid position.Candidates residing outside the United States will not be considered. The salary range for this full-time position is $175,000 to $225,000 + stock options. The actual compensation offered will depend on work experience and skill level.

MarcoPolo Learning is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We have flexible remote/hybrid working arrangements and we pride ourselves on a supportive and mission-driven working environment.