Customer Service Specialist

Classification Purpose:

The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents, processing transactions, determining authenticity of documentation, and the issuance and transfer of vehicle title documents.

Job Duties:

Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, vehicle titles, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, determining authenticity of documentation, and issuance and transfer of vehicle title documents. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department.

Approves all E-File documents (e.g., complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e.g., case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents and vehicle titles on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files).

Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e.g., purchase of vehicle title, legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Major Worker Characteristics:

Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

Minimum Class Qualifications for Employment:

High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional Requirements:

No special license or certification is required.

Supervisory Responsibilities:

None required.

Unusual Working Conditions:

N/A

Benefits include:

• 13 Paid Holidays
• Paid sick, vacation, and personal leave
• Up to $30,000 in Tuition Reimbursement
• Public Service Loan Forgiveness
• 8 weeks of Paid Family Leave
• Employee Wellness Solutions
• Comprehensive and affordable medical, dental, vision, and behavioral health all-in-one package
• Family Forming Program: Adoption and Fertility Benefits
• Reduced Deductible Incentive
• Life Insurance
• 14% Employer contribution to Ohio Public Employees Retirement System
• Short-term and Long-term Disability Insurance
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Free COTA Bus Pass