Front Office Agent

ABOUT US

At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

To greet and register guests, provide prompt and courteous service during guests' stay, and settle guest accounts at the completion of their stay.

ESSENTIAL FUNCTIONS:

• Uses courteous and clear speaking voice, listens to guests’ requests, and responds with appropriate action. Supplies accurate information such as local attractions and seasonal events.
• Completes the registration process by accessing and entering information in the computer system, and uses all hotel standards to confirm accurate information. Makes appropriate room selection based on guest needs. Provides welcome folder containing electronic room key, coupons, Bonus claims form, room information and Refreshment Center keys as appropriate. Requires continual movement throughout Front Office and requires standing 8 hours at front desk.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues.
• Fields guest complaints, conducts research, and develops a positive solution. Listens and extends assistance in order to resolve problems.
• Other duties as assigned.

EDUCATION:

High school graduate or equivalent preferred.

EXPERIENCE:

Prior hospitality experience preferred.

LICENSE/CERTIFICATE:

N/A