Group Service Specialist

Summary

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as a Group Service Specialist with ALG Vacations. You will handle Travel Advisor phone calls, chats, questions, and requests. You will own cases and tasks and ensure the assigned work is being completed effectively and efficiently.

Essential Functions:

• Truly enjoy customer service and have a strong understanding of Groups.

• Own & close cases and tasks and consistently meet KPI expectations.

• Help with finalization and the phone queue if team members on other pods are out or during busy season.

• Monitor Room Lists, Final Countdown Letters and assign the Queue as needed.

• Strive to grow repeat business by building customer rapport and providing outstanding service.

• Collaborate with other service team members and team leaders to meet team expectations and provide suggestions for process improvements.

• Perform other duties or special projects as required or as assigned by leader.

Qualifications:

• High School Diploma/equivalent required

• 2+ years of customer service experience is preferred

• Proficiency in Microsoft Suite of tools – Excel, Word, TEAMS & PowerPoint

• Experience utilizing CRM tools to help manage business

• Strong Customer Service and problem-solving skills

• Great technology skills and detail oriented

• Ability to work with team members in both an office & work at home environment

• Maintain focus & energy in fast-paced group environment

• Strong analytical and problem-solving skills

• Excellent written, oral, and interpersonal communication

• Ability to travel up to 5%, Domestic or International

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club

• Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, & Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.