Supervisor of Medical and Clinical Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at St. Josephs Westgate Medical Center, 7300 N 99th Ave Glendale, AZ 85305.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Have a working knowledge of computer applications
• Demonstrate leadership and analytical thinking capability
• Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance
• Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions
• Selects, and delegates training and orientation of new staff
• Assigns staff responsibilities and evaluates performance
• Counsels employees on problem areas of registration and performance
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
• Participates in administrative staff meetings and attends other meetings as assigned
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department/hospital operations
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
• Generates enthusiasm and commitment among employees; fosters and reinforces team-based results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age OR older
• 2+ years of experience working in a hospital patient registration department, or physician office setting
• 1 + years of supervisor/management or team lead experience in healthcare
• Working knowledge of medical terminology
• Ability to work full-time onsite at St. Josephs Westgate Medical Center, 7300 N 99th Ave Glendale, AZ 85305
• Ability to work Monday-Friday, 8am-4:30pm

Preferred Qualifications:

• Bilingual fluency in English and any other language
• 2+ years of experience in ER Registration

Soft Skills:

• Client-oriented focus

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.