Epic Clinical Outpatient Analyst

Why ChristianaCare

Do you want to work for one of the top healthcare systems in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care! The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

Epic Clinical Outpatient Analyst

The primary function of the Epic Clinical Outpatient Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Epic modules, focusing on specialized clinical workflows. This role ensures that clinical processes are efficient, accurately documented, and aligned with organizational goals. Analysts will work closely with physicians, nurses, administrative staff, and other stakeholders to design workflows and customize the modules to meet clinical and operational requirements, providing training and support to end-users. The analyst will also be responsible for troubleshooting issues, creating detailed documentation, and collaborating with cross-functional teams to ensure successful project delivery.

Responsibilities:

• Lead the implementation and configuration of the Epic modules ensuring they meet the specific needs of clinical departments.

• Collaborate with clinical and operational stakeholders to gather and document requirements.
• Customize the Epic modules to align with the clinical and operational requirements.
• Design and configure the Epic modules to meet the needs of the healthcare organization.
• Conduct thorough system testing, validation, and troubleshooting to ensure the system meets quality and performance standards before go-live.
• Analyze current clinical workflows and identify opportunities for improvement.
• Provide recommendations for workflow optimization and system enhancements.
• Develop training materials and conduct training sessions for end-users.
• Provide ongoing support to users during and after the implementation phase.
• Maintain comprehensive documentation of system configurations, workflows, and procedures.
• Facilitate regular meetings and communication with stakeholders to ensure alignment and collaboration.
• Communicate project status, risks, and issues to project leadership and stakeholders.
• Familiarity with transplant center operations, including the legacy transplant system and current documentation.
• Understanding of federal UNOS and CMS policies for solid organ transplant.
• Strong understanding of integration points within transplant. For example, scheduling, lab, radiology, billing, and inpatient, and OR workflows.
• Excellent problem-solving and troubleshooting skills.
• Experience with project management and delivering projects on time and within scope.

Requirements:

• Bachelor’s degree in Healthcare, Information Technology, or a related field preferred.
• 2-3 years of experience working with Epic systems or similar EHR platform required.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Epic Certification in relevant modules preferred.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

EEO Statement: ChristianaCare Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.