Program Manager, Membership

This role is responsible for all aspects of University of Toledo Family Business Center (UTFBC) memberships and their fees, and program registration, including the acquisition and retention of members, onboarding new members, ensuring all information is properly and securely documented, and recruitment for Center programs and activities. The position will also assist in implementing all ongoing Center functions as well as strategic goals in collaboration with other Center staff, sponsors, members, and community leaders.

Position Duties:

• Recruit and onboard all new members. Typically outreach and travel involved in recruiting efforts.
• Develop and maintain a strong pipeline of members using various mediums of connection including but not limited to LinkedIn, social listening, attending networking activities and events, joining, and participating in community organizations, cold calling, etc.
• Develop and implement recruitment strategy for certificate programs and other revenue generating programs.
• Maintain a current profile of each Center member, ensuring all relevant notes through the onboarding process are correctly documented and entered the CRM.
• Maintain and monitor a member at-risk list, developing and implementing ideas and strategies to engage with these members.
• Communicate and coordinate strategy with Center staff regarding new member opportunities including fundraising and affinity group participation.
• Develop, analyze, and implement goals for Center membership with the director and the Center's membership committee. Lead the membership committee and provide all relevant data for reporting.

Minimum Qualifications:

• A Bachelor’s Degree plus three to five (3-5) years of experience in a professional setting is required.
• One to two (1-2) years of experience in Sales & Marketing, non-profit programming & engagement, Fundraising & Development, Membership recruiting, and retention is required.
• Experience with a family business and/or knowledge of family business issues and trends is preferred, but not required.
• Ability to communicate effectively with a broad range of people with diverse ability, culture, and social and ethnic backgrounds.
• Ability to establish trust, relationship building, and relationship management.
• Intuitive and thoughtful decision-making skills.
• Ability to optimize productivity in high-performance and revenue-generating activities.
• Effective communication through storytelling and emotional intelligence.
• Ability to use social media tools to engage with prospective members.
• Reliable and dependable.
• Ability to learn new technology.
• Deep and extensive product knowledge (or ability and desire to learn).
• Active listener.
• Ability to work with sensitive and confidential information with professional discretion.
• Must have transportation for occasional regional travel.
• Must be detail oriented.
• Flexibility to occasionally work outside of the normal 8:15-5 workday.
• Adaption and flexibility.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at [email protected] or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.