Front Desk Coordinator - Surgery

DESCRIPTION

Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, including, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations, and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years previous related experience including customer service experience.

• Demonstrated knowledge of third party payors including federal, state, and private health plans.

• Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

• Proven computer skills and ability to work between multiple systems during calls.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

• One (1) year in a surgery setting.
• EPIC experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Willingness to float to other sites for coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $68,883 - $68,883 (prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.99 - $32.99

Factors in determining appropriate compensation include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale is the budgeted salary or hourly range that the University expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates paying based on internal equity, budget, and collective bargaining agreements.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration, applications must be received prior to the initial closing date. If a job has an extended deadline, applications will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff, and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.