Field Service Technician II

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
• Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
• Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
• Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.
• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
• Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
• Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
• Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: Our 401(k) plan, with MEPPI matching up to 4% of your contributions.
• Generous Paid Time Off: Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: Training programs and educational assistance to elevate your skills.
• Exclusive Employee Discounts: Enjoy profit sharing and special discounts on our products and services.

Why MEPPI?

As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.