Security Dispatcher/Monitor

Position is responsible to respond to calls requiring security actions or assistance and alerts appropriate staff. Notifies officers of activity requiring security presence by providing a description of the nature and location of events on the property. Handles emergency and non-emergency calls from customers and employees. Logs all calls in the required format or system utilized by the department.

Job Duties and Responsibilities

• Be verse in computers, able to type, multitask and navigate through application programs used by the department.

• Monitor CCTV cameras and monitors in order to identify potential threats and disturbances from all areas in and around property.

• Answering phone calls from guests, departments and other entities, ensuring great guest service and responding officers to their needs.

• Analyze the severity of security threats or disturbances before contacting police, firefighters, or medical personnel, in order to ensure a speedy response.

• Track incoming emergency calls and dispatch aid according to need as well as record and document in our system.

• Monitoring radio calls and life safety systems during emergencies, coordinating communications among outside agencies and/or internal security for appropriate situations and a follow up to ensure that the situation is under control.

• Assess the potential threats from individuals who call in, and evaluate individual threats as high, medium, or low based on information gathered from callers.

• Responsible for assigning day to day job tasks to officers on the floor and area checks.

• Responsible to document all radio transmissions, including but not limited to, officer assigned job tasks, officers call for service, call-offs, breaks and lunches in the daily Itrak log.

• Additional duties as assigned.

Requirements

• Must be 21 years of age
• High school diploma (GED) or equivalent degree
• 3-5 years’ experience in a related field such as law enforcement, fire protection, public safety, military service, etc.
• Knowledgeable about computer systems
• Must have ability to work overtime hours if necessary
• Ability to pass drug test
• Must be able to lift/hold up objects weighing up to 20 pounds.
• Must be fluent in the English language in written and verbal form
• Must be efficient in multitasking
• Typing Skills – 35 WPM
• Must be energetic, have professional phone etiquette, positive attitude and able to work under stressful situations.
• Ability to acquire Gaming and Alcohol Awareness cards.

Working Conditions

• Prolonged sitting, reaching grasping. May be exposed to cold.

Physical Requirements

General Expectations: Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.