Guest Room Attendant

Responsible for cleaning rooms, supply closets and maid carts clean, neat and well supplied.

Qualifications

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

• Basic communication skills required. Must be able to understand and speak English.
• Must be able to read labels on chemical bottles. Must be able to tolerate cleaning chemicals without developing an allergic reaction.
• Must be able to present a well-groomed appearance.

Working Conditions

Work may require evening, early morning, and weekend schedules. Must be able to bend and kneel throughout assigned shift. Must be able to occasionally reach above head in performing job duties. Able to push, pull and carry up to 50 pounds. Must be able to work in a fast-paced environment. Must be able to stand and walk for extended periods of time.

Physical Requirements

Specialized Work Experience

• Removes dirty linen from beds in guest room and remakes with fresh clean linens.
• Cleans and sanitizes all areas of the bathroom.
• Cleans all surfaces, including window sills, by wet dusting and/or polishing.
• Vacuums and mops floors daily.
• Empties trash and ensures that trash receptacles are clean.
• Disinfects telephone speaker and receiver.
• Maintains records of rooms cleaned throughout the shift. Informs Status Board Operator or Assistant Housekeeper of any problems or unusual circumstances.
• Assists hotel guests with housekeeping-related requests. Immediately contacts supervisor if unable to assist.
• Other duties as assigned.

Surroundings: move throughout the company facility for most of the shift.

• Sitting: infrequently
• Standing: for prolonged periods
• Walking: for prolonged periods
• Bending, twisting and/or stooping: on a regular basis
• Kneeling and/or Squatting: on a regular basis
• Lifting: 10 lbs to 25 lbs
• Reaching and/or lifting overhead: on a regular basis
• Climbing: stairs
• Repetitive hand/finger movement: on a regular basis
• Grasping/grabbing with hands: on a regular basis
• Pushing and Pulling: infrequently

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Know and understand the federal, state, and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.