Dental Lab Coordinator

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success.

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives all while having a little fun!

Position Summary:

We are seeking a highly organized and detail-oriented Dental Lab Coordinator to join our dental team. This position is crucial in ensuring seamless communication and collaboration between dental providers, patients, and external dental offices. The ideal candidate will excel in time management, problem-solving, and maintaining high-quality standards for patient care.

Responsibilities include but are not limited to:

Lab Case Management

• Track and monitor all lab cases from creation to delivery.
• Coordinate shipments or deliveries of products to internal and external offices on a set schedule based on customer needs.
• Ensure timely communication with dental labs regarding case specifications, adjustments, and deadlines.
• Verify the quality of returned lab cases before they are delivered to patients.

Coordination and Communication

• Serve as the main point of contact between NHOMS/MassOMS oral surgeons, external dental offices, and the NHOMS lab.
• Use HubSpot for tracking dental lab cases, ensuring accurate and timely updates.
• Maintain the dental lab email account, responding to inquiries promptly and ensuring clear communication with labs and team members.
• Ensure all required documentation, impressions, and instructions are provided to the lab for each case.
• Coordinate and send all invoices for products to appropriate parties as outlined in workflows and processes/procedures.

Inventory and Supplies Management

• Place orders for lab supplies on behalf of the team based on their requests.
• Log all supply orders into the budget to maintain accurate expense tracking.
• Regularly review inventory usage to prevent overstocking or shortages.
• Coordinate with vendors to ensure timely delivery and resolve any issues with supply orders.

General Responsibilities

• Other duties as assigned

Required Skills & Abilities:

• Proficient in Microsoft Suite
• Strong communication, problem-solving, computer, phone, and analytical skills required.
• Ability to thrive in a dynamic and fast-paced work environment.
• Desire to learn and grow; with an ability to adapt and overcome challenges
• Efficient time-management and prioritization skills.

Experience & Qualifications:

• Previous experience in a dental office or dental lab coordination role preferred.
• Strong organizational and multitasking skills.
• Proficiency in using software tools, such as HubSpot, for case tracking.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with dental teams and external offices.
• Familiarity with dental lab processes, materials, and equipment is a plus.

Compensation & Benefits:

• Pay: $28.00-$32.50 per hour
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses
• Employee discount

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.