Sales Associate

This position will work on a standard five-day full-time work week (40 hours). Hours are 9:00 a.m. to 6:00 p.m. Monday through Saturday, with 4 promotional Sundays per year. Stores are open on certain holidays. Occasional overtime based on business and customer needs.

Related Experience, Qualifications, and/or Certifications:

• High school diploma, GED equivalent required.
• One to three years of sales/retail/customer service experience; experience in a retail environment a plus.
• Flooring knowledge a plus.
• Bi-lingual (Spanish) skills a plus.
• Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Outstanding telephone skills.
• Experience using a Point-of-Sale (POS) system.
• Ability to drive/operate a forklift required (forklift certification required prior to operating equipment).
• Effective written and verbal skills.
• Basic retail math skills.
• Regular and predictable attendance and the ability to work a flexible schedule including evenings, frequent weekends (Saturday and Sunday), holidays and overtime as scheduled.
• Adaptable to a fast-paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer, and scheduling needs.
• Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error-free results.

Duties and Responsibilities:

• Achieves personal sales goals and helps ensure achievement of overall store sales and profitability goals as well as operational metrics; demonstrates excellent product knowledge.
• Assists the Store Manager in executing the daily operations of a retail store including sales, gross margin, customer satisfaction, safety, inventory control, expense management, merchandising, setting promotional events, training, opening/closing, alarm response, cash handling, SAP, and facility maintenance.
• Answers phones, makes required sales calls, acknowledges all customers, and responds to inquiries.
• Under the direction of the Store Manager, work to ensure proper inventory levels to maximize sales opportunities.
• Assists in maintaining a clean, organized and well-merchandised showroom.
• Maintains supplies and completes cleaning, maintenance, and support duties as required/assigned.
• Assists in the set up and maintenance of regular and promotional event signage and plan-o-grams.
• Timely completion of all required components of Company training, certification, and compliance programs.
• Resolves customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company; “Thinks like a Customer and Acts like an Owner.”
• Adheres to the Company Code of Business Conduct (Ethics) and all other company policies and procedures.
• Completes special projects and performs other duties as assigned.
• Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to complete each essential function satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities or held beliefs to perform the essential functions. Contact HR for additional information.

Lumber Liquidators is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Physical Demands

Lifting / Carrying Requirements

• Standing: Constantly (C)
• Walking: Constantly (C)
• Sitting: Occasionally (O)
• Hand/Finger Dexterity: Constantly (C)
• Reach - Outward: Frequently (F)
• Reach – Above Shoulder: Frequently (F)

Push / Pull Requirements

• Climb – Ladder Use: Occasionally (O)
• Crawl: Not Applicable (N)
• Squat or kneel: Frequently (F)
• Bend: Frequently (F)
• Twist: Frequently (F)