Medical Assistant II

Background:

Fifty years ago, four Black American mothers, aided by 25 volunteer Black physicians, launched Baywell Health, formally known as West Oakland Health amid the Civil Rights and Black Power movements. It immediately became an anchor for the Black communities in West Oakland, East Oakland, and Berkeley for healthcare, health education, food and housing programs, and voter registration. The clinic became a spark that transformed healthcare advocacy in California and the nation.

Baywell Health’s purpose is to be the trusted hub advancing the Bay Area Black community’s health and dignity. We provide high-quality, comprehensive adult and family medicine, pediatric healthcare, dental care, optometry, podiatry, behavioral health services, and pharmacies at two locations while also being a space where medical care is our central but not sole aim. We aim to be a place where community members receive assistance on things that will make our community socially, economically, emotionally, and physically healthy.

Job Summary:

Under the general supervision of the Manager of Patient Care Services, the Medical Assistant II performs basic and other patient care services for which the Medical Assistant II has received instructions and demonstrated competency. This includes collecting blood samples from patients to be sent out to contracted laboratories.

Duties/Responsibilities:

• Prepares exam rooms for patient visits using infection control procedures.
• Performs patient intake utilizing Electronic Health Records.
• Monitors patient flow and makes appropriate recommendations.
• Performs select physical exams (i.e. diabetic foot exams, audiograms, etc.).
• Advocates and performs standing orders for labs, EKG, chest x-rays, and other tests as necessary.
• Performs autoclave duties of cleaning and sterilizing instruments by clinic practitioners and clinic protocols.
• Provides patient education and information as instructed by clinic practitioners and clinic protocols.
• Works effectively on Adult, OB-GYN, Pediatric units as well as medical record units as assigned and assists medical clerks at front desk as assigned.
• Travels to different clinic locations as assigned.
• Creates and maintains complete and accurate documentation of all activities and clinical logs.
• Advocates and acts as patient liaisons to improve healthcare maintenance needs.
• Upon completion of training, participates in panel management, referral processing, hospital transition care, and patient prior authorization procedures.
• Collects blood samples from patients including infants, children, adolescents, and adults; adult patients include the elderly and those with a history of IV drug use.
• Answers patient questions regarding collection techniques, practices proper patient identification, labels vials with patient names and dates.
• Properly packages and arranges for transport to a contracted lab on time and keeps phlebotomy cart or station clean and well organized at all times.
• Performs other related duties as assigned.
• May be assigned cross-departmental responsibilities.

Required Skills/Abilities:

• Proficient in Microsoft Word and Excel with preferred knowledge of Next-Gen Electronic Health Records.
• Bilingual fluency is desirable.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Must possess a valid driver's license.

Education and Experience:

• High School diploma or its equivalent required.
• State certification as a Medical Assistant required.
• California state phlebotomy license required.
• Experience working in a healthcare facility as a medical assistant or certified nursing assistant for at least 6 months.

Mental and Physical Requirements:

• The pace of Work: High stress, very rapid, and demanding.
• Concentration: Constant.
• Standing and Walking Time Required: At least 20% of the time.
• Sitting and typing: 60% - 70%.
• Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to a clinic environment.
• The employee must frequently use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard and talk or hear.
• The employee must occasionally bend, lift, and move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
• May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.

About Our Benefits:

At Baywell Health, we offer a comprehensive benefits package starting on your first day. Our benefits are designed to support both you and your family with a range of options including medical, dental, vision, life, and disability coverage.

Baywell Health covers 100% of the employee portion for medical, dental, and vision plans, and provides full coverage for dependent dental and vision care. For health benefits, we cover a significant portion of dependent costs.

• Annual education reimbursement.
• Employee-funded 403b plan, along with an employer-funded 401a plan.
• Employee Assistance Program (EAP) for personal support.
• Generous Paid Time Off (PTO) and company-paid holidays.