Applications Analyst II
Cooper University Health Care
Date: 3 weeks ago
City: Camden, NJ
Contract type: Full time
GENERAL
1. Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
2. Analyzes, diagnoses, and implements system and process changes.
3. Acts as the application subject matter expert (SME) when assigned to project teams.
4. Ensure system changes follow change management procedures and protocols.
5. Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
6. Consistently meets project deadlines and goes the extra mile to ensure dates are met.
SUPPORT
7. Serves as a liaison between end users, subject matter experts and technical support
8. Provides on-call support 24/7
9. Monitors queues, event logs and brokers and performs maintenance as required
10. Monitors interfaces with external systems
11. Creates ad hoc reports per user specifications
12. QA/triage tickets
TESTING
13. Develops, plans and executes testing for supported applications
14. Creates and maintains test scripts in support of new installations, projects, and/or system updates.
DOCUMENTATION
15. Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
16. Documents and revises system design procedures, test procedures, and quality standards
Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.
1. Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
2. Analyzes, diagnoses, and implements system and process changes.
3. Acts as the application subject matter expert (SME) when assigned to project teams.
4. Ensure system changes follow change management procedures and protocols.
5. Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
6. Consistently meets project deadlines and goes the extra mile to ensure dates are met.
SUPPORT
7. Serves as a liaison between end users, subject matter experts and technical support
8. Provides on-call support 24/7
9. Monitors queues, event logs and brokers and performs maintenance as required
10. Monitors interfaces with external systems
11. Creates ad hoc reports per user specifications
12. QA/triage tickets
TESTING
13. Develops, plans and executes testing for supported applications
14. Creates and maintains test scripts in support of new installations, projects, and/or system updates.
DOCUMENTATION
15. Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
16. Documents and revises system design procedures, test procedures, and quality standards
Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.
Excellent written and verbal communication.
Ability to effectively translate IT terminology and processes with key stakeholders.
Strong customer service skills.
Ability to multitask in high pace work environment.
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