Customer Service Manager
State Farm Agent
Date: 3 weeks ago
City: Georgetown, TX
Contract type: Full time
Responsive recruiter
Benefits
As a Team Manager with The Featherstone Agencies, you will generate the kind of exceptional leadership & client experiences that reinforce the growth of a successful insurance agency. Your accountability & attention to detail, sales, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving complex customer inquiries, coordinating & leading other agency team members, and anticipating the needs of the Agency's goals and the Team Members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Darren & Stephanie Featherstone - State Farm Agents may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Benefits
- Life Insurance
- Retirement Matching - Simple IRA
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Training & development
As a Team Manager with The Featherstone Agencies, you will generate the kind of exceptional leadership & client experiences that reinforce the growth of a successful insurance agency. Your accountability & attention to detail, sales, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving complex customer inquiries, coordinating & leading other agency team members, and anticipating the needs of the Agency's goals and the Team Members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Report Directly to the Agency Owners
- First point of contact for the Account Managers and the Director of First Impressions (DOFI)
- Oversee the Account Managers and their daily operations.
- Develop and implement Account Managers policies and procedures.
- Handle escalated customer complex issues.
- Train and mentor Team Members individually & collectively.
- Accountable & rewarded for results
- Property and Casualty license (must have prior to consideration)
- Life and Health license (must have prior to consideration)
- Insurance Agency Experience
- Proven Managerial, Sales, & Customer Service experience
- Strong leadership courage and organizational skills.
- Excellent communication and problem-solving abilities.
- Driver of results
- Encourager
- Enthusiastic
- Winning Attitude
- Accountable
- Systems Driven
- Disciplined
- Strong Business Acumen
- Great Communicator
- Coachable
- Leadership Temperament
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Darren & Stephanie Featherstone - State Farm Agents may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Georgetown, TX.
- We have over 50 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, National Quality Award, Silver Scroll, Golden Triangle, and Bronze Tablet
- Additional languages spoken: Spanish
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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