Customer Service Representative

At CSI, we are a leading provider of hygienic pipes, valves, fittings, pumps, and heat exchangers, serving industrial companies and service providers. Our commitment to excellence is reflected in our employees, who thrive in a culture focused on solving problems, learning, and teamwork. Taking care of our customers and each other is a core part of our DNA that drives everything we do. This dedication extends to our strong partnerships with premier manufacturers, enabling us to deliver reliable and hygienic process equipment.

As a CSR, you will play a crucial role in ensuring customer satisfaction throughout the sales cycle. Your expertise in specific sanitary process equipment—such as valves, pumps, and fittings—will add significant value to our team and customers.

Why CSI?

• Empowered Employees: Work in an environment where you feel valued, supported, and equipped to succeed.
• Faith-Based Values: CSI operates on a foundation of Christian principles, prioritizing integrity, compassion, and care for others.
• Industrial Expertise: We serve specialized industrial markets with hygienic and stainless steel equipment. If you thrive in a technical and industrial environment, this role is for you.
• Growth Opportunities: At CSI, ongoing learning and development are a priority. Employees are encouraged to embrace challenges, step out of their comfort zones, and advance their skills.
• Technology-Driven: We continuously enhance our use of technology to improve efficiency and customer experiences.
• Meaningful Work: Be part of a culture where teamwork and passion for excellence drive every contribution, allowing you to make a difference.

What You’ll Do

• Serve as a product or customer-type specialist, becoming a primary resource for the department.
• Handle customer inquiries for technical assistance, pricing, and product availability.
• Manage quotes and orders, ensuring accuracy and thorough communication across departments.
• Negotiate project pricing and logistics while interpreting customer requirements.
• Support sales efforts by questioning, qualifying prospects, and promoting CSI’s product lines.
• Educate peers, share knowledge, and contribute to a positive team environment.

Who You Are

• Have industrial pipe, valve, and fittings experience, preferably in hygienic or stainless steel applications.
• Demonstrate mechanical aptitude with a curiosity to understand and apply engineering specifications.
• Possess exceptional organizational skills and advanced computer proficiency, including ERP and CRM systems.
• Exhibit a passion for understanding customer needs, solving their challenges, and delivering exceptional support.
• Thrive in a team-oriented environment where mutual support and teamwork are paramount.
• Embrace continuous learning, taking on challenges to stretch your abilities while contributing to a culture of shared growth and innovation.

What We Offer

• Competitive hourly pay: $25–$29 per hour.
• A supportive culture that employees describe as a place of appreciation and empowerment.
• Opportunities to advance your skills and expertise through training and skill development programs, including tuition reimbursement.
• Opportunities to explore new roles and expand your skills within the company.
• A fun workplace where jeans can be worn every day and company events are held during office hours.
• A team environment where collaboration, respect, and teamwork are at the heart of everything we do.

Join CSI and make it your professional home—a place where you’re valued, supported, and empowered to grow while doing meaningful work every day.