Route Operations Associate

Overview

COMPANY PROFILE: Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and providing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence who takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster and distributor of coffees, teas and related products that has been in business for more than 120 years. Royal Cup, Inc. currently provides product and service to restaurant, hotels, convenience stores, businesses, and individuals throughout the United States, and we’re growing!

At Royal Cup, Inc. having a customer centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results oriented and strive to not only retain our current customer base but grow our presence with new, high impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today, tomorrow, and today for tomorrow.

BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered.

Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.

SUMMARY: The Route Operations Associate reports to the Area Manager and is a route delivery person that will assist in servicing our existing customer base throughout the Region. Key business segments of the Route Operations Associate include offices, professional services, law firms, energy companies, distribution facilities and businesses that provide coffee to employees.

SUPERVISORY RESPONSIBILITIES:

• None.

KEY RESPONSIBILITIES:

• Master all aspects of route operations.
• Maintain various routes within region as needed for coverage.
• Perform QA/Equipment Inspections.
• Achieve goals set by the manager.
• Provide exceptional customer service.
• Represent the company in a professional manner.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Ability to build and maintain lasting relationships with customers.
• Ability to be a team player but also work independently with a very strong work ethic.
• Ability to always maintain a professional appearance and demeanor at all times while maintaining an outgoing and success driven personality.
• Ability, beyond basic skill performance levels with Reading, Writing, Mathematical & Computer Functions, to include:
• Ability to read, write and interpret basic correspondence.
• Ability to perform simple mathematical calculations: add, subtract, multiply, and divide.
• Ability to operate a handheld computer.
• Ability to operate basic office equipment: telephone system, desktop computers, fax and copy machines.
• Beyond basic abilities with Microsoft Office Software, specifically with Word and Excel.
• Ability to work a flexible work week to include some nights and weekends.
• Ability to travel, as required and periodically requiring overnight stay to attend meetings, training and other work-related events as scheduled.
• Ability to work with and support others in a positive way.
• Ability to successfully complete the pre-employment process.

PREFERRED QUALIFICATIONS:

• None.

PHYSICAL REQUIREMENTS:

• Ability to perform the physical demands of the position which are required to successfully perform each essential responsibility. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities. These physical demands may include, among other functions:
• The ability to safely climb up and down stairs or ramps at customer locations, and in and out of trucks.
• The ability to sit and walk for extended periods of time.
• The ability to use hand tools and fingering/handling to operate buttons/levers of equipment.
• The ability to push or pull up to 250lbs with the use of hand truck and lift equipment or product up to 55lbs.
• The ability to carry product up to 40lbs.
• The ability to maintain a valid DOT medical certificate as is required to operate regulated vehicles.