Fiber Network Field Technician

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and video equipment and/or service at the customer premise. In addition to providing revenue enhancing offers to the customer. Performs other duties as required.

General Duties

Duties include, but are not limited to, the following:

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers, set top boxes. Interacts with Advanced Technical Services as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT, STB and router at customer premise.
• Interfaces with customer to negotiate the placement of equipment. Trains the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Zone Technician II classification.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

• Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Must meet Frontier’s standards of professionalism in communications and appearance.
• Must wear Frontier branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to sell voice, data and video products/services.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Ability to work aloft. In some areas, pole climbing may not be a requirement; for locations where pole climbing is required, a candidate must meet the course qualification standard.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone.
• Ability to professionally communicate extensively in person during in-home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate applicable test equipment.
• Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
• One year of experience in one or a combination of: Cable Splicer, Customer Engineer-Data Application, Customer Equipment Technician, Customer Zone Technician II, Customer Zone Technician I, Equipment Installer, Fiber Customer Support Analyst, Fiber Network Technician.

Education

Degree in electronics technology from an accredited or recognized educational institution or equivalent experience.