Overnight Member Services

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, and managing changes to a member's account
• Facilitate member services issues and questions and forward to Club Manager/Assistant Manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers' wants and needs.
• Listening: Actively listens to customers, empathizes and works together to solve the problem
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time