Patient Services Representative

PhyNet Dermatology LLC


Date: 2 weeks ago
City: Salt Lake City, UT
Contract type: Full time

Summary:

As a Patient Services Representative, you will play a pivotal role in ensuring that our patients receive exceptional care and service across multiple practices and facilities. Your primary responsibilities will include patient registration, appointment scheduling, and managing clinical calls. This position is essential to maintaining efficient operations and delivering an outstanding patient experience, contributing significantly to the overall success of our healthcare team.

Key Responsibilities:

To excel in this role, the ideal candidate must be able to perform the following essential functions with or without reasonable accommodations:

Patient Interaction

  • Welcome patients warmly and professionally upon arrival. Efficiently handle patient registration and appointment scheduling, ensuring all interactions are conducted with a high level of customer service.

Clinical Call Management

  • Triage and route clinical calls accurately to the appropriate departments or personnel, ensuring prompt and precise responses to patient inquiries.

Documentation Support

  • Assist patients with completing necessary forms and paperwork, providing clear instructions and assistance as needed to ensure accuracy and completeness.

Facility Maintenance

  • Maintain a clean, organized, and welcoming work area and lobby at all times, ensuring a positive first impression for all patients and visitors.

Issue Resolution

  • Promptly escalate patient inquiries or issues to the appropriate resources, ensuring a high standard of service and patient satisfaction.

Productivity and Compliance

  • Achieve or exceed departmental productivity standards while maintaining a comprehensive understanding of billing processes and medical services provided by practitioners.

Referral Management

  • Accurately enter referral information into the system and manage patient records, including filing and retrieving medical charts as necessary, ensuring all information is up-to-date and accessible.

Dependability

  • Demonstrate consistent attendance and punctuality, supporting the provision of uninterrupted patient care and service.

Additional Duties

  • Perform other duties as assigned by the supervisor, contributing to the overall effectiveness and efficiency of the healthcare team.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: 0-1 year of customer service experience in a call center, healthcare, or retail environment is preferred.
  • Skills: Proficient in collecting patient payments at the time of service. Computer literate with the ability to navigate multiple systems simultaneously. Proficiency in Microsoft Office applications is required.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job responsibilities:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods. The role involves using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; balancing; stooping; kneeling; bending; crouching; or crawling.
  • The employee may occasionally need to lift, push, pull, and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is not exhaustive and may be updated or modified by the department supervisor to reflect the needs and changes in the operations of the practice.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Quality Assurance Tester

Warner Bros. Discovery, Salt Lake City, UT
8 hours ago
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

Senior Financial Analyst

Instructure, Salt Lake City, UT
$90,000 - $120,000 per year
2 weeks ago
We are looking for a talented Sr. Financial Analyst who will be able to execute and refine GAAP revenue and ARR forecasting for our Parchment product line. This role will require the successful candidate to thrive in the zone where financial models and systems intersect with people and processes. If you’re looking for a challenging role that will help you...

Real Estate Agent

The Perry Group, Salt Lake City, UT
$48,226.91 - $196,492.2 per year
3 weeks ago
Are you a dedicated real estate agent seeking a brokerage that truly delivers on its promises? Look no further than The Perry Group!In the ever-changing realm of residential real estate, The Perry Group not only welcomes change but thrives in it. Our journey has led us to a point where we can offer our agents the opportunities and support they...