Document Management Manager

Contemporary Staffing Solutions (CSS) is seeking a Document Management Manager to join our client in Fishers, IN! This permanent opportunity offers $80,000-$85,000/year! The Document Management Manager oversees the operations of the Document Management Department, focusing on the movement, monitoring, and processing of post-funding documents and collateral files. This role emphasizes achieving production goals, meeting Service Level Agreements (SLAs), and maintaining high-quality standards while optimizing costs and efficiency. The manager will also lead and develop a cohesive team, handle escalations, and contribute to strategic operational improvements.

Key Responsibilities:

• Oversee daily departmental operations to ensure compliance with SLAs and production quotas.
• Address escalation issues and implement effective resolutions.
• Maintain and enhance department efficiency by monitoring metrics and improving turnaround times.
• Ensure a strong understanding of mortgage lending practices and document requirements within loan packages.
• Stay informed about agency guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae) and other investor protocols.
• Lead and support special projects, preparing necessary reports, presentations, and plans.
• Conduct analyses and capacity studies to drive organizational efficiency and staff planning.
• Build and sustain productive relationships with internal and external stakeholders.
• Oversee staff performance, providing training, mentoring, and conducting evaluations.
• Analyze operational data, identify trends, and prepare risk and performance reports.
• Develop and update department policies, procedures, and compliance measures.
• Collaborate with cross-functional teams to address issues and implement solutions.
• Maintain adherence to company policies and ensure consistent attendance.
• This role includes managing a team, encompassing hiring, training, task delegation, performance reviews, and addressing concerns in line with organizational policies.

Qualifications:

• At least 7 years of experience in the mortgage industry.
• Proficiency in Microsoft Office Suite, with advanced Excel skills.
• Strong knowledge of post-funding processes, document custodians, and the mortgage lifecycle.
• Familiarity with the Mortgage Bankers Association (MBA) standards is a plus.
• Excellent critical thinking, organizational, and strategic analysis skills.
• Proven ability to build and manage effective teams.
• Strong communication skills to work effectively across diverse groups.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.