911 Call Taker/Dispatcher

Positions Overview

Hourly Range:

Salary commensurate with experience and certifications.

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University’s small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University’s entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world – and work hard to bring their innovations to life. SMU’s relationship with Dallas – the dynamic center of one of the nation’s fastest-growing regions – offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact.

About the Department

The mission of the SMU Police Department is to maintain a working partnership with all members of the Campus Community to preserve life, maintain human rights, protect property, and promote the educational objectives of Southern Methodist University. The department aims to create a secure and inclusive environment that supports the educational process.

About the Position

This role is an on-campus, in-person position.

The Communications Officer is responsible for performing duties associated with the non-emergency and emergency response of the campus police department; it includes servicing calls and inquiries through incoming phone calls and radio transmissions, processing fire and security alarms, and personal contact with campus patrons. High standards of customer service are expected.

Essential Functions

• Answers emergency and non-emergency calls for service; monitors and processes calls from various sources, including phone lines and alarm systems.
• Maintains calm and manages incidents while handling incoming calls and radio; provides notifications to leadership during emergencies.
• Dispatches officers and works within a 24/7 police communications center.
• Transmits and receives radio calls; maintains effective communications with police and emergency services.
• Coordinates communications between field units and neighboring law enforcement agencies.
• Utilizes various telecommunications systems and equipment for emergency management.
• Maintains a high level of customer service; learns about University resources for effective communication.
• Works varied shifts and may include on-call duties and overtime during emergencies.
• Operates specialized communication terminals for law enforcement information access.
• Develops daily briefings for department leadership.

Qualifications

Education and Experience

A high school diploma or equivalent required; associate's degree preferred. Minimum one year of experience required.

Knowledge, Skills, and Abilities

Experience in high-stress service environments required; knowledge of police practices desired. Proficiency in Microsoft products and communication skills are essential.

Physical and Environmental Demands

• Sit for long periods of time.

Volume of Applications

Open until filled.

EEO Statement

SMU will not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits

SMU offers competitive health benefits, wellness programs, retirement options, and professional development opportunities including tuition benefits.