Students Course Specialist

Medical Training Institute of New York is recruiting an Administration Assistant member in Students Course Specialist who exhibits strong communication skills and is willing to recruit students to enroll in a program. The course Specialist is responsible for representing the MTI of New York brand and providing students with the institutional information, guidelines, policies, and procedures regarding new and returning student enrollments. This includes providing academic course requirements, course registration, and timelines to complete all items regarding their program or course of study.

This is a part-time position, at least to start. If things go well, this can become a full-time opportunity within about 4 months, depending on performance.

What We Offer You:

• This position is a great opportunity to get into a fast-growing business with a great team.
• If you can deliver on expectations, you will have ample opportunity to work on your own terms as long as you continuously deliver results.
• Plenty of training is available. If you’re interested in getting your hands on other parts of the business, we're happy to help you develop new skills.
• For a qualified individual, there is room for growth in the company

General Responsibilities

• Specific duties and responsibilities include, but are not limited to, the following:
• Contact each new student to conduct a Learning Preparedness Assessment or similar process, including leading new student welcome/orientation calls. Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.
• Guide and Monitor students' progress regarding issues such as student orientation, course selection and registration, course materials, billing, and navigating the online courses.
• Provide high-touch support to students and act as the student's main point of contact during their program enrollment.
• Follow established communication plan guidelines and protocol.
• Timely response to students' inquiries - if a student inquires before noon, a response is required by the end of the current business day; if the student inquires afternoon, a response is required before noon.
• Completes all tasks as defined in the timelines assigned.
• Proactively contact students by telephone, email, and other methods to build and maintain relationships.
• Accommodate new students to the learning environment, including leading new student welcome/orientation calls.
• Advise students on registration, withdrawal, and course materials
• Maintain accurate and complete student enrollment records as required by MTI of New York policies and administrative regulations, including keeping accurate information in the SIS CRM.
• Follow up with students who contacted Technical Support to ensure their issue is resolved.
• Meet or exceed student retention program metrics each term.
• Implement re-engagement initiatives to bring inactive students back into the program. Accurately and effectively communicate student feedback to internal and external departments.
• Escalate student retention concerns to the School Director's attention.
• Attend all required internal and external professional meetings, telephone conferences, and training workshops to maintain and improve competence.

General Qualifications

• 4-year degree from an accredited institution or an appropriate combination of experience and education
• Minimum 1 year of previous Higher Education Administration or Student Services work experience desired
• 2 years of previous customer service experience in a high-volume corporate or call center environment
• Ability to work effectively across teams
• Professional oral, written, and communication skills for effective contact and presentation with School Director and School President
• The ability to multi-task, and work well under pressure with tight timelines