Store Manager

SUMMARY

Manages retail/MXB store, pursuant to North Carolina ABC laws, rules, and regulations, by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs all duties of Assistant Store Manager position, plus the following:
• Accountable for ensuring that all phases of store operations are carried out in a manner consistent with ABC laws, rules, and regulations, and in accordance with established Mecklenburg County ABC policy.
• Plans and prepares work schedules and assigns employees to specific duties.
• Supervises and evaluates performance of subordinate employees in accordance with established policies.
• Responds to employee questions or conflicts, either individually or by seeking assistance with such questions or conflicts from immediate supervisor, or by referring such matters to other appropriate administrative staff for resolution.
• Identifies and schedules part-time employees to supplement full-time store staff as needed.
• Coordinates and participates in sales activities, and prepares, or directs employees in preparing, all sales activities.
• Participates in and/or supervises employees engaged in sales duties with both retail and mixed beverage customers, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions, and performs work of subordinates as needed.
• Prepares requisitions for merchandise and supervises receipt of merchandise into store inventory.
• Ensures compliance of employees with established sales, security, and recordkeeping procedures and practices.
• Answers customers' complaints or inquiries.
• Locks and secures store.
• Reconciles employees' sales receipts and prepares and submits bank deposits.
• Reviews prices sheets to note price changes and sale items.
• Rings up sales and totals purchases on cash register.
• Enters mixed beverage customers' orders in computer system.
• Pulls and processes bottles from stock on hand to fill mixed beverage customers' orders.
• Collects cash, check, or charge payment from customer and makes change for cash transactions.
• Evaluates customers for possible impairment, and ensures that purchasers are over 21 years of age.
• Offloads trucks and transfers inventory from trucks to storage area and from storage area to sales area.
• Stocks shelves and fronts bottles on shelves.
• Consistently participates in loss prevention efforts by watching for shoplifters.
• Counts money in cash drawer at beginning and end of work shift.
• Records daily transaction amounts from cash register to balance cash drawer.
• Verifies items sold match items rung into register.
• Uses electronic scanner to record price.
• Monitors checkout stations to reduce customer delay.
• Audits cash register tapes.
• Assists in building of displays.
• Updates product rebates.
• Ensures that all store restrooms, parking areas, and grounds remain clean at all times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

Comprehensive understanding of NC ABC rules and regulations. Comprehensive knowledge of inventory-taking, opening and closing procedures, including processing of bank deposits, preparation of transactions for armored service pick-up and delivery, and receipt of inventory deliveries. Ability to think through a problem and achieve an appropriate solution, or to secure the necessary resources to affect an appropriate resolution, and to assist subordinate employees with same. Willingness to rearrange working schedule as needed to ensure smooth operation of store. Ability to establish and maintain effective working relationships with other employees and to deal courteously and tactfully with the general public.

LANGUAGE SKILLS

Ability to speak, read, and write English in a capacity sufficient to perform the tasks of the position. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple to moderately complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

REPORTING RELATIONSHIP

The incumbent reports to the District Manager.