Summer Operations Team Lead

Job Details

Job Location

HeadQuarters - Taylorsville, UT

Position Type

Seasonal

Salary Range

$17.50 - $18.00 Hourly

Travel Percentage

Up to 50%

Job Category

Customer Service

Description

If you want to have a FUN summer, make new friends, learn new skills, and work for a not-for-profit organization with an amazing mission, we want you to join us this summer!

Waterford Upstart provides four-year-old children with access to the highest form of academic support in their early education at no cost to participants. It offers personalized education and coaching, a computer and internet if needed, and adaptive education software. Our Summer Operations Associates play an important role in helping us achieve our organizational mission and providing an excellent experience to all families!

Our summer is split up into two halves: Prep Season and Event Season

During Prep Season, Summer Operations Associates will be working in our office in Taylorsville, Utah, doing a variety of tasks to prepare for Event Season. We will use this time to team up with other departments, receive training for Events, and perform various administrative duties. These tasks are often repetitive in nature. You will also help run our End of year Celebration events during this season. You can expect to work four 10-hour shifts each week (to total 40 hours a week) during the first half of the summer. Prep Season shifts are from 7:30 AM - 6:00 PM Monday - Thursday.

During Event Season, you will travel around the state of Utah running Family Orientation Events for our participants. This will involve a high level of interaction with both parents and children, along with presenting to caregivers and entertaining children during the events. You can expect to work four 8-10 hour shifts each week (totaling 35 - 40 hours a week) during the second half of the summer. Event season shifts are from Tuesday to Friday, with occasional Saturdays and varied start and end times each day. You can also expect a couple of overnight trips during the Event Season. Due to the nature of running events, Team Leads will have very limited time off during this season.

While running these events, it is important that we have a strong leader for each team to direct, make decisions, and ensure everything runs smoothly. We are looking to hire Operation Interns to be Summer Operation Team Leads for the second half of the summer. As a Summer Operation Team Lead, you will have the opportunity to work extensively with one team of six Operation Associates during the second half of the summer. This role will include coordinating efforts with team members, keeping your team accountable, and ensuring all equipment is handled properly. You will also be the point of contact for the rest of the events team if anything unexpected occurs.

This position will run from June 2 - the end of August.

Responsibilities

First 6 weeks

• Perform various administrative duties
• Receive training for Event Season
• Help run our End of Year Celebration Events
• Assist in preparing materials for and working our End of Year Celebration Events
  
  

Last 6 weeks

• Travel to and host engaging Waterford Upstart Orientation events throughout Utah
• Present program training material to families
• Lead engaging activities with children during events
• Maintain positive and professional interactions with caregivers, children, and partners
• Provide excellent customer service
  
  

Throughout Summer

• Keep team accountable for arriving to work on time and dressing appropriately
• Track and communicate accurate per diem amounts
• Enforce policies and procedures
• Take ownership of the outcome of all events assigned to the team
• Master event processes, including training and check-in
• Act as a representative of Waterford Upstart
• Keep track of and share accurate hours worked with the team at the end of each day
• Ensure your team is working effectively and accomplishing all assigned tasks to allow the events to run smoothly
• Resolve any interpersonal conflicts that may arise on your team
• Communicate optimally with your team, Event Specialist, Admin team, etc.
• Support travel plans and follow trip itineraries.
• Take responsibility for the team’s safety and success of events on overnight trips
• Delegate tasks among team members
• Continuously champion, promote, and advance diversity, equity, and inclusive excellence at Waterford.org.
  
  

Qualifications

• High school diploma or GED
• Excellent communication skills, including experience communicating with young children
• Strong public speaking/presentation skills
• Strong leadership skills
• Collaborative team player
• Willing and able to drive or make transportation arrangements to our office in Taylorsville, Utah, every day
• Able to lift 40 lbs, bend, stoop, reach, and stand for long periods of time
• Proactive, attentive to details, and ability to follow complex processes, including the use of computers
• Willing to learn new software (Salesforce, CRM)
• Willing to work long hours, including early mornings, late nights, and occasional Saturdays (for overtime)
• Able to do repetitive tasks daily
• 2+ years of customer service, events, or similar experience preferred
• Fluent in Spanish is a plus (ability to host and present in Spanish)
  
  

If you are currently attending college and are interested in pursuing internship credit for this experience, Waterford.org is happy to support you as you work with your university to do so.

A $100 bonus will be given to Associates after their first six weeks of work are completed.

About

About Waterford.org Our Commitment to Equity & Inclusion

Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families, and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at Waterford.org

Waterford.org team members are located across the United States, with our headquarters in Utah. We anticipate this full-time position will pay $17.50 per hour, depending on the education, experience, and skill level of the individual we hire.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.