Collection Specialist

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.

Are you goal-oriented, have a positive attitude, looking to achieve excellence, and like working in a fast-paced environment? Our base pay is between $15.00 and $18.00 per hour, along with a benefits package that includes a 401(k) contribution, medical, dental, vision, casual dress code and more! We have an uncapped bonus structure which rewards Debt Collectors for generating revenue.

Third party debt collection experience with credit cards is required!

NO late nights or weekends.

This position will train at our office with the potential option to transition to remote or hybrid after ninety days.

Job responsibilities include:

• Make a high volume of outbound calls and take inbound calls for debt collections
• Assist customers with solving issues and inquiries, with a focus on negotiating payment arrangements while adhering to FDCPA, along with internal policies and procedures
• Manage account maintenance and accurately document all customer activity
• Adhere to all local, state, and federal laws governing the debt collection industry

Requirements:

• 3 years third party experience collecting on credit cards, preferably at the same employer
• Solid, consistent, stable work history

• Listening Skills
• Excellent Customer Service
• Enjoy talking on the phone – Use your Call Center skills.
• Make a High Volume of calls – use your sales and closing skills.
• Work with scripts
• Adhere to compliance – use your previous Call Center or Debt Collection talents
• Goal oriented – use your sales experience.
• Metrics driven
• Money oriented – Can you close the deal or generate revenue?
• Collect $$$ as a Debt Collector

We look forward to hearing from you!