Digital Program Manager

The EPMO (Enterprise Portfolio Management Office) is focused on the design and implementation of integrated solutions to enable efficiencies and effectiveness; supports the strategic planning, budgeting and governance of business transformation initiatives and facilitates coordination across functional and organizational boundaries; collaborates with stakeholders to assess business process efficiency, operational performance and environmental factors to identify improvement opportunities; manages and coordinates resources to support project management, business analysis and provides oversight of project execution; and serves as GA’s center of excellence in the execution of large scale business transformation initiatives.

As a member of the EPMO team, the Individual Market’s Digital Program Manager partners with the head of Digital Customer Experience and other key stakeholders to lead the digital strategy function for the company. This role oversees and directs the strategy for the planning, and execution of the digital portfolio of projects focused on digital transformational engagements for our business. You will work closely with project teams (including digital strategists, UX/UI designers, product managers, engineers, data scientists and industry SMEs) and key stakeholders to understand customer and user needs, resolve conflicts and remove barriers, and ensure deliverables are on-time and meet quality standards. This role will typically interface with a diverse mix of internal and vendor stakeholders, all working towards the goal of delivering a project on-time and at or under budget.

Key Responsibilities

• Accountable for the overall application of the Individual Markets Digital Program in terms of strategic value, architectural fit and business alignment.
• Oversee and ensure projects are on time and on budget that require multiple layers of service providers and internal and external stakeholders.
• Build and maintain collaborative relationships with stakeholders, Technology partners, Strategic Sourcing, and other key teams across organization.
• Prioritize project portfolio with internal stakeholders to develop a roadmap that will successfully execute on portfolio.
• Translate the business strategy, needs & requirements into clear direction for the project teams.
• Assist in the definition of project scope and goals, including project and staffing estimation.
• Define and create project approach, including project plans, targets, milestones and dependencies.
• Track project/engagement dependencies, milestones, and deliverables to ensure successful project implementation and deployment.
• Lead stakeholder communications across all project work threads. Ensure appropriate communications regarding issues and risks to foster project success and long-term stakeholder relationship.
• Serves as internal escalation point person on projects and ability to successfully resolve problems and issues.
• Serve as subject matter expert and lead sponsor for designated program and projects and provide meaningful updates to business in laymen’s terms.
• Budget and expense reporting as it pertains to the project portfolio.
• Champion continuous core business capability improvement through timely adoption of innovative technologies, procedures, and processes.

Qualifications

• Undergraduate degree required, MBA or other advanced degree also preferred.
• 5+ years project and/or program management experience, with experience leading projects across digital product delivery, UI/UX design and/or digital strategy.
• Experience working for a management and/or technology consulting firm and/or creative agency highly desired.
• Experience managing creative teams (visual design, content design, UX/UI design) to create user-centric solutions highly desired.
• Passion and drive for continuous improvement, transformational change, with a business owner mentality.
• Ability to design, develop, and communicate accounting and finance related deliverables (resource plans, budgets, forecasts, variance analysis, etc.).
• Has the ability to break down large complex problems into smaller deliverables that can be executed through an iterative approach in weeks and months, not months and years.
• Strives for excellence but can see failure as an opportunity to learn.
• Strong written and verbal communication skills with the ability to influence outcomes and gain team member and stakeholder buy-in.
• Critical thinker and highly analytical with an ability to solve complex problems that include the application of both good business sense and common sense.
• Demonstrated strategic thinking and problem-solving skills, ability to interpret data and synthesize complex issues to identify best solutions.
• Builds trusted relationships and collaborates across diverse and multi-functional teams to successfully drive business objectives.
• Advanced skills in business management tools including: Microsoft PowerPoint, Word, Excel, Visio, Project and Access.
• Advanced degree.
• Life Insurance and/or Annuity experience beneficial.
• Experience managing large, complex programs.
• Experience working and leading in an Agile Delivery Mode.
• 15 years of experience in various business/technology roles with progressive responsibilities.
• PMP certification preferred.